Forum aux questions
Que vous souhaitiez en savoir plus sur une version d'essai de Nitro PDF Pro ou que vous ayez besoin d'aide pour activer votre licence, nous avons toutes les réponses dont vous avez besoin.
    • Si vous êtes sur Nitro PDF Pro12 ou une version plus ancienne telle que Nitro PDF Pro11 , Nitro PDF Pro10 , ou Nitro PDF Pro9 , vous ne pourrez peut-être pas réactiver votre logiciel (message d'erreur « Il y a eu un problème de connexion »). En effet, nos serveurs d'activation ne prennent plus en charge les anciennes versions de Nitro PDF Pro. Votre logiciel doit donc être mis à jour vers Nitro PDF Pro.13 ou à la dernière version de Nitro PDF Pro12 .

      If you're an individual user, you will have an option to either upgrade to Nitro PDF Pro 12 free of charge, or to upgrade to Nitro PDF Pro 13 for a discounted price. This upgrade can be run on top of your already installed license of Nitro PDF Pro. If you choose to upgrade to Nitro PDF Pro 12, please visit our downloads page and install Nitro PDF Pro 12.16.9.574. Your new license will use the original serial number for its activation. If you have trouble finding your original serial number, please visit our Knowledge Base for help.

      If you choose to upgrade to Nitro PDF Pro 13, please visit our site and we will provide you with your new serial number.

      If you're a Nitro business customer, please reach out to your IT department for assistance, or submit a support ticket (Activation option for non-VIP customers) and we'll gladly assist you.

    • Before you buy Nitro PDF Pro, you have the opportunity to try our product at no charge for 14 days. During your free trial, you’ll have access to the full functionality of Nitro PDF Pro. After installation, Nitro PDF Pro will automatically be in trial mode.

      Après le14 période d'essai d'un jour, votre version de Nitro PDF Pro reviendra en mode « d'essai expiré ». Vous verrez cette notification dans le coin inférieur droit.

      If you would like to purchase the full version of Nitro PDF Pro, please visit our pricing page.

      Une fois votre achat effectué, vous recevrez un numéro de série qui vous permettra d'activer Nitro PDF Pro sur votre appareil.

    • Nitro VIP Access (anciennement Software Assurance) était un abonnement annuel qui vous permet de maximiser votre investissement dans Nitro PDF Pro. Bien qu'il ne soit plus vendu, vous pouvez être client de ce service. Voici les options d'assistance disponibles :

      • Individual online customer: Nitro VIP Access has an SLA for individual customers as a 24-hour first-response time via email (phone support is not included)
      • Business customer: Nitro VIP Access is included with all Business subscriptions and is valid for the life of the subscription. The support SLA for Business accounts is a 4-hour first-response time via email (phone support is not included).
      • Enterprise customer: Nitro VIP Access and Nitro Customer Success are included with all Enterprise subscriptions and are valid for the life of the subscription. The support SLA for Enterprise is 2-hour first-response time.
    • Les ressources suivantes sont disponibles pour tous les clients Nitro :

      • Community Forum, where you will find a large selection of helpful topics and the opportunity to post questions and suggestions for product improvements (simply create or log in to a Community account to post suggestions). The Community Forum is the perfect platform for connecting with other Nitro PDF Pro users, as well as some of our official Nitronauts.
      • Knowledge Base, where you will find a vast selection of help articles that cover all common product questions for Nitro Pro. Check it out on our Support page.
      • User Guide, where you will find information about the functionality and features in Nitro PDF Pro.
    • Selon votre type de licence, il existe deux manières différentes d'activer Nitro PDF Pro :

      1. Activating with our single user or business license: To activate your copy of Nitro PDF Pro, simply open the program and select the Help tab » About Nitro PDF Pro » Activate ». Please enter your serial number and click Activate.
      2. Activating with our Enterprise license: To activate your copy of Nitro PDF Pro, simply open the program and select the Help tab » About Nitro PDF Pro » Activate. In the activation window, please enter your license information, which includes your first and last name. Then, click Load from File » select your lic. file and click Activate.
    • All online orders of Nitro PDF Pro are conducted by our online reseller Cleverbridge, Inc. Payment processing and order fulfillment are done by Cleverbridge, Inc., 350 N Clark, Suite 700, Chicago, IL 60654, United States. Therefore, you will receive your purchase information from Cleverbridge, not Nitro.

    • Unless purchased directly through Nitro Sales or authorized reseller partners, Nitro is otherwise only available for purchase online at gonitro.com. Please note that Nitro Software does not sell its products on online marketplaces, such as eBay. All copies that are available on eBay (or similar marketplaces) are pirated and unsupported and are likely to contain trojan horses and viruses. We have received many complaints regarding these cracked versions. The only official place to purchase Nitro’s award-winning software is directly through Nitro’s pricing page.

    • Upgrade: This means that a newer version of Nitro PDF Pro is being purchased, such as upgrading from Nitro PDF Pro 11 to Nitro PDF Pro 13. This can be done by entering your serial number on our Upgrade page.

      Mise à jour : c'est à ce moment qu'une version plus récente de la version Nitro PDF Pro que vous utilisez actuellement est publiée. Par exemple, mise à jour depuis Nitro PDF Pro11 .0 .3 .173 à11 .0 .7 .425 . Étant donné que les mises à jour peuvent inclure des corrections de bogues, des améliorations de fonctionnalités et des mises à jour de sécurité, nous vous recommandons toujours d'exécuter la dernière version de Nitro PDF Pro. Les clients qui ont acheté un abonnement à l'accès VIP ou, séparément, aux mises à niveau de produit, auront un accès continu aux mises à niveau de produit pendant un an après la date d'achat. Les clients éligibles peuvent télécharger la dernière version .

    • You might find the “Check for Updates” option under the Help tab within Nitro PDF Pro. As this feature currently does not work properly, we advise customers to ensure they have the latest build of Nitro PDF Pro by visiting our Downloads page. Clicking on “Download Nitro PDF Pro” will update your software to the latest version. To find what build of Nitro PDF Pro you currently have, please click on “About Nitro PDF Pro” under the Help tab.

    • Our License Portal is only valid for serial keys with three or fewer licenses. Should you have more licenses, please log a ticket with our support Team.

      If you used our License Portal, don’t have active Nitro VIP Access, and are still unable to activate your Nitro PDF Pro license, please head over to our Community Forum to notify us, so we can take a closer look.

    • Nous n'offrons pas d'assistance téléphonique pour le moment, car nous constatons que la communication par e-mail accélère le dépannage en offrant un moyen plus efficace de partager des fichiers et des captures d'écran.

    • Please check our Server Technical Details page for all information on Nitro system requirements and deployment options.

    • Anyone has access to the content on our Community Forum. Should you wish to post something, you will need to sign up for a Community account or sign in to your existing account. Knowledge Base is a collection of articles created by our Support team to help customers maximize the powerful features in Nitro PDF Pro.

    • As our Community Forum is an online discussion platform that’s accessible to anyone, we encourage user engagement. All posts are monitored by our Support staff, who aim to respond to as many posts as possible. We are also assisted by one of our Power Users who is an expert on all things Nitro!

    • Yes! Nitro PDF Pro is now compatible with Mac operating systems. You can download a trial or purchase a one time license. Check out our pricing page to learn more.

    • Pour garantir que Nitro PDF Pro réponde aux besoins spécifiques de nos clients, nous proposons une14 -jour d'essai gratuit qui permet aux clients d'essayer toutes les fonctionnalités du produit. Pendant cette période d'essai, vous aurez également un accès complet au forum de la communauté et à la base de connaissances.

      Vous pouvez être éligible à un remboursement si vous avez acheté Nitro dans notre boutique en ligne sur www.gonitro.com et que l'une des conditions suivantes s'applique :

      1. Le produit a été jugé comme défectueux par notre équipe d’assistance technique.
      2. Un achat en double a été effectué

      Bien que ces conditions soient des lignes directrices, tous les remboursements sont effectués à la seule discrétion de Nitro.

      Please also check out our Refund Policy page for more information and a step-by-step guide to applying for a refund.

    • Il existe deux manières d'accéder à Nitro Sign :

      1. In Nitro PDF Pro: Click the “Sign Up” button in the top right corner to log into your Nitro Sign account. 
      2. In gonitro.com: Click the  Login button in the top right corner of our website. Then access your Nitro Sign account by entering your login details. 
Base de connaissances
Maximize your investment with informative articles about specific Nitro features, products and more.
Forum communautaire
Post questions, share feedback and interact with other Nitro customers and experts.
Demande d’aide
Si vous disposez d'un accès VIP Nitro ou d'un support Premium, vous pouvez ouvrir un ticket d'assistance et nous contacter directement.
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