What is the Nitro Productivity Suite, and how is it different than Nitro Pro?
The Nitro Productivity Suite brings PDF productivity and unlimited eSigning together into one affordable package. For customers purchasing online, the Nitro Productivity Suite includes Nitro Pro and Nitro Sign with the option to add VIP Access (support and maintenance). Contact our sales team to learn more about Nitro Productivity Suite Team and Enterprise subscriptions.
The Nitro Productivity Suite differs from Nitro Pro, which has been Nitro’s core desktop PDF productivity application and the leading alternative to Adobe® Acrobat® since 2005. Nitro Pro is no longer sold as a standalone product online and is only available as a part of the Nitro Productivity Suite.
Do you offer a free trial?
We do offer a completely free 14-day trial that allows users to explore the full functionality of the Nitro Productivity Suite. This trial period is to give you, our customers, enough time to ensure the Nitro Productivity Suite meets your needs—and that you like using it!
Of course, our hope is that you realize you simply can’t live without the Nitro Productivity Suite and decide to buy it. However, if you choose not to purchase the Nitro Productivity Suite by the end of your free trial, Nitro Pro will remain on your desktop but revert to a PDF reader state with limited functionality. (And our hearts will break a little...but that’s a conversation for another time.)
Can I integrate with third-party apps?
The Nitro Productivity Suite, and Nitro Pro and Nitro Sign specifically, integrate with many cloud storage applications, including: Box, Dropbox, Google Drive, OneDrive, and SharePoint (for Business and Enterprise plans). There are also various plugins available for Nitro Pro, including a web browser plugin and add-ins for Microsoft Office applications. At this time, the Nitro Productivity Suite does not provide APIs for other integrations, though options are actively being explored.
Does everybody signing the document need a Nitro Sign account?
No. Only the sender of the eSignature request needs a Nitro Sign account—signers can eSign documents they receive without creating a Nitro Sign account.
What is Nitro VIP Access & how can I add it to my purchase?
Nitro VIP Access gives you access to our awesome Customer Support team, and free, unlimited product upgrades, all for one year from date of purchase. Nitro VIP Access can be renewed annually. Without VIP Access, you won’t be able to submit customer support tickets, and will be required to pay for product upgrades. To get VIP Access simply add Nitro's Basic package to your cart, then add VIP access when you arrive to the shopping cart webpage. Nitro VIP Access is included with Team and Enterprise subscriptions.
Benefits of VIP Access:
- Get Customer Support from our industry-leading product experts
- Receive an initial response to your support request within 24 hours or less
- Enjoy Nitro’s newest features, improvements, and security updates as soon as they’re available
What support is available to me if I don’t have Nitro VIP Access?
Individual plan customers who choose not to purchase Nitro VIP Access can take advantage of Nitro’s online self-help resources, including:
- The Nitro Community Forum
A user-driven information hub where you can post questions, share feedback, and interact with other Nitro customers and experts. This is a great place to seek input on any specific issues you may be experiencing.
- The Nitro Knowledge Base
A vast collection of help articles—written and updated by our product experts—that address common questions about Nitro products.
- The Nitro User Guide
Information about the functionality and features in Nitro Pro.
What currencies are accepted?
Cleverbridge, our online store administrator, handles payment processing and order fulfillment for online purchase of Nitro products. For a full list of accepted currencies, please visit Cleverbridge Support.
What is the refund policy for the Nitro Productivity Suite?
You may be eligible for a refund if you purchased Nitro from our online store at www.GoNitro.com and one of the following conditions applies:
- The product has been deemed defective by our technical Support Team
- A duplicate purchase was made
While these conditions serve as guidelines, all refunds are made at Nitro’s sole discretion. Please review Nitro’s Refund Policy for more information as well as a step-by-step guide for applying for a refund.
Does Nitro work on Mac?
Nitro Pro is a desktop software that is compatible exclusively with Windows operating systems, and is therefore not compatible with Mac OS. Nitro Sign is browser-based, so customers can access and use their account from any internet-connected device that has a browser.
