Trust Center

Security & Compliance Are Our Top Priority

At Nitro, protecting your data and privacy is our top priority. We adhere to strict privacy policies and data-processing agreements to safeguard the information of our business customers. Our solutions are designed to combine security, compliance, and usability so your digital processes are protected without compromising workflow efficiency.

How does Nitro keep eSignatures secure?

Nitro Sign Enterprise Verified protects your data, documents, and electronic signatures while meeting strict international laws, including eIDAS (EU), UETA & ESIGN (US), ZertES (Switzerland), Singapore ETA, and Hong Kong regulations. Annual third-party audits verify that security controls remain robust and up to date.

How does Nitro protect documents and track activity?

Nitro ensures all document activity is tracked with downloadable audit trails and offers enhanced security features for enterprise plans, such as single sign-on (SSO) and two-factor authentication (2FA). These protections maintain both security and accessibility without compromising usability.

How does Nitro protect your privacy?

Nitro is committed to safeguarding personal information. We do not view or use personal data, and independent auditors annually evaluate our privacy controls. Our privacy-first approach is integrated across all Nitro products to ensure compliance and protect customer information.

Compliance

Nitro meets internationally recognized standards and certifications to protect your data and documents, including ISO 27001, SOC 2, HIPAA, QTSP accreditation, and the EU–U.S. Data Privacy Framework.

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Data protection

Nitro processes and safeguards your personal data responsibly, strictly adhering to global privacy regulations and providing full transparency for our customers regarding their document protection.

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Security

Nitro's products and infrastructure employ robust technical and organizational measures, multi-layered defenses, and continuous monitoring to keep customer security a priority.

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Legal

Nitro Sign complies with electronic signature laws worldwide, including eIDAS, ESIGN Act, and UETA, ensuring your transactions are legally valid and enforceable.

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Artificial intelligence

Nitro’s AI tools, including Document Assistant and Knowledge Assistant, are designed with security and privacy at the forefront, and your data is never used for training models.

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ESG policies

Nitro's products and infrastructure employ robust technical and organizational measures, multi-layered defenses, and continuous monitoring to keep customer security a priority.

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How does Nitro ensure the security of customer data?

Nitro employs a multi-layered security approach designed to protect customer data at every stage of the digital document lifecycle.

Our systems are built with industry-standard encryption, role-based access controls, continuous monitoring, and secure development practices.

We apply data protection by design and default, meaning security measures are integrated into the core of our products, not added on later.

Nitro also undergoes regular security assessments and audits to ensure ongoing compliance with global best practices.

What compliance standards and certifications does Nitro follow?

Nitro aligns with internationally recognized frameworks, including eIDAS, ISO 27001, SOC 2, and other region-specific requirements where applicable.

Our compliance program is designed to meet the expectations of businesses operating in highly regulated industries such as finance, healthcare, and government.

By adhering to these standards, we help our customers meet their own compliance obligations while using Nitro’s solutions.

How does Nitro protect sensitive documents shared through eSign?

For Nitro Sign, every signature process is secured with strong authentication, encryption in transit and at rest, and a tamper-evident audit trail.

This ensures that each transaction is both verifiable and legally defensible.

Our platform also complies with major eSignature regulations, including eIDAS (EU), ESIGN Act (US), and UETA (US), giving businesses confidence that signed documents will hold up in court if needed.

Does Nitro use customer data to train AI models?

No. Nitro does not use customer documents, signatures, or metadata to train artificial intelligence models.

Our AI-powered features, such as the Document Assistant and Knowledge Assistant, are designed with privacy and security as priorities, ensuring that sensitive business data remains under the customer’s control.

Nitro’s approach to AI is transparent, ethical, and compliant with applicable data protection laws.

What role does ESG play in Nitro’s security and compliance strategy?

Environmental, Social, and Governance (ESG) principles guide Nitro’s approach to security and compliance by embedding responsible practices into product design and company culture.

From improving document accessibility, to reducing paper waste through digital workflows, to maintaining transparency in our operations, ESG ensures that Nitro’s technology supports not only customer success but also broader social and environmental goals.

How can customers verify Nitro’s security and compliance measures?

We maintain a library of resources, including security whitepapers, compliance certifications, and product documentation, available through our Trust Resources section.

Customers who require additional detail—such as enterprise IT or security teams—can also reach out to Nitro directly for further documentation, certifications, or assessments.

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The legality of Nitro Sign - a legal assessment

Download a legal assessment of Nitro Sign Enterprise Verified to learn more about our compliance with eIDAS, UETA, E-Sign Act, ZertES, Hong Kong law, and Singapore law.

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