Submit a Support Ticket

In order to provide you with the best support possible,
we need to learn a little about you.

Oops! Something went wrong with your submission. Please try submitting your ticket again.

Hmm…something still seems to be wrong with submitting your ticket. Please head to our Community Forum and update us with your issue.

Thank you for submitting your question to the Nitro Customer Success & Support Team.

A representative will review your request and respond as soon as possible.

Please check out our Community Forum and Knowledgebase Base articles to find help, learn more about our products, and provide feedback.

Thank you for submitting your refund request to the Nitro Customer Success & Support Team.

A representative will review your request and respond as soon as possible.

Thank you for submitting your issue regarding activation to the Nitro Customer Success & Support Team.

A representative will review your request and respond as soon as possible.

Please wait 30 more minutes before submitting another ticket. If your intent was to respond to one of your open cases, please reply directly to our email from that case.

Get started by filling out some initial information below.

Oops. This is a required field, please fill it out.
Oops. Try again please.
The serial entered does not match the correct format.
Loading...

Welcome, Nitro VIP!
Please fill out the remaining information below:

Oops. This is a required field, please fill it out.
Oops. This is a required field, please fill it out.
Oops. This is a required field, please select an option.
Loading...

Add Attachment (must be under 25MB)

This file exceeds the maximum file upload size.

Clear attachment
Loading...

Get started by filling out some initial information below.

Oops. This is a required field, please fill it out.
Oops. Try again please
Oops. This is a required field, please fill it out.
Oops. This is a required field, please fill it out.
Oops. This is a required field, please select an option.
Loading...

Add Attachment (must be under 25MB)

This file exceeds the maximum file upload size.

Clear attachment
Loading...

What do you need help with today?

Activation

Refund

Sales

Other

Please provide more information
regarding your activation issue below:

Oops. This is a required field, please fill it out.
Oops. This is a required field, please select an option.
Loading...

Add Attachment (must be under 25MB)

This file exceeds the maximum file upload size.

Clear attachment
Loading...

Please fill out the necessary information below:

Oops. This is a required field, please fill it out.
Oops. This is a required field, please fill it out.
Oops. This is a required field, please fill it out.
Oops. This is a required field, please select an option.
Loading...

Add Attachment (must be under 25MB)

This file exceeds the maximum file upload size.

Clear attachment
Loading...

Email support is provided only to customers with Nitro VIP Access.
Please choose one of the options below for further assistance.

User Guide Knowledge base Community Forum

*Don't have Nitro VIP Access?

Don't worry! Our Knowledge Base, Community Forum, and more provide helpful resources to answer your questions.

Return to the Support Center »

To locate your serial:

  1. Open Nitro Pro
  2. On the Help ribbon, in the Product group, click About or About Nitro Pro. Your serial should appear near the bottom of the dialog.

Need more help? See these step by step instructions.