Pacific National Unlocks PDF Productivity and eSigning for All
"I had a specific goal to ensure everyone in my organization was licensed—even the field workers I knew would seldom use Nitro. I wanted to fully integrate these tools into our workflows and eliminate any worry about whether or not a team member could perform a given task."
Sydney, Australia
Customer since 2014
Nitro PDF Pro
Simplifying workflows through digitization.
Digitization and a more affordable way to handle documents
With 3,500 employees and only 500 Adobe Acrobat® licenses, Pacific National was in search of a solution and vendor offering a licensing model that would affordably expand PDF productivity and eSignature capabilities to every Pacific National worker, not just select user groups. Additionally, Pacific National’s distributed workforce ran on a virtualized environment, and had significant challenges finding a PDF productivity solution that was compatible with their Citrix desktop. Over 85% of Pacific National’s knowledge workers weren’t fully equipped to work with PDFs, and users were frequently printing to sign, share, and manipulate documents—which created paper waste and complicated workflows.
A single solution for virtualized document workflows
When Pacific National split from parent company, Asciano Limited, Business Applications Manager Sarah McCullough used the organizational restructuring as an opportunity to explore new PDF productivity solutions. Her goal for the solution was two-fold: to work smoothly within Pacific National’s virtualized environment while enabling her to equip the entire workforce with critical document productivity tools. “Nitro’s Customer Success team helped us frame up the benefits for our users, so they could consume it all. If we had more software partners who could do that with us, we’d have much better adoption across more of our software,” said McCullough.

The Results

The partnership with Nitro opened the door for Sarah and team to plan for a print optimization project—a big step toward the company’s sustainability mission and Sarah’s personal goal of ultimately eliminating paper across Pacific National’s workforce.
Licensing flexibility
Sarah found a partner that enabled her to negotiate an enterprise licensing agreement through which every user—and every device—would be equipped with Nitro.
Change management and adoption support
Nitro’s Customer Success team helped frame the benefits of Nitro for users and develop use case–specific training for different groups.
Deployment capabilities
Running a distributed virtualized environment across 90+ sites nationwide meant that Pacific National required a solution that integrated seamlessly with Citrix. After thorough evaluation, Nitro was a winner for easy deployment and maintenance.
I feel like we’re actually giving people better tools to do their job, for less money. Ultimately, Nitro is helping me achieve my goal to enable our workforce to improve cost efficiencies and productivity.
Sarah McCullough | Business Applications Manager

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