User Guide
Nitro Admin
User Management

Suspend a User

Suspending a user will prevent them from logging into Nitro and will block their access to Nitro products and services. Users can remain suspended for as long as needed, and can be restored at any point from within the Nitro Admin app.

All of the user's documents will be available in their account when restored.

Note: Suspending a user will not invalidate any pending signature requests, or revoke recipient access to documents shared by the suspended user.

As a Global Administrator for your team, you can suspend any active users on your team by following the steps below:

  1. Login to the Nitro Admin Portal
  2. Select Users in the left navigation pane and navigate to the Active tab
  3. Select the required user, click the More Options (three dots) button on the right side of the user's row, and select Edit User
Nitro Admin - Edit User.png

4. Click the Suspend User button in the Edit Panel

Nitro Admin - Edit User 2.png

5. Confirm the user suspension by clicking Suspend User

Nitro Admin - Suspend User.png

Once the action is complete, the suspended user will no longer be able to login to their account and will be found under your team's Inactive users

Note: Suspending a user will not remove any licenses assigned to the user.
Nitro Admin