When you’re looking for an electronic signature (eSignature) solution to deploy across the company, pricing is a key consideration. At the enterprise level, even small changes in the per user or monthly cost can add up fast. That’s why it’s important to evaluate eSignature pricing for any solution you consider implementing.
To get an accurate look at real pricing, you’ll need to understand how your departments will use the solution, including the features they need, number of users and required integrations, among other factors.
The best eSignature vendors offer:
- Reasonable, transparent and flexible pricing
- Multi-tiered packaging to enable scalability
- Strong adherence to security and compliance requirements
Beyond that, the solution you choose needs to offer enough value—in terms of time savings and increased productivity—to justify the cost. Plus, you want to ensure your total cost of ownership won’t creep up and up thanks to hidden costs that turn a once reasonable, predictable price into something much more expensive.
In this eSignature pricing guide, we walk through how to nail down your use case(s) across the enterprise. We dig into the five main pricing factors you’ll need to evaluate, along with hidden costs to keep in mind as you do. Then, we share high-level pricing details for some of the most popular eSignature solutions on the market.
Understanding your use case
A lot of factors—which we’ll dig into more later—can impact the ultimate cost of implementing an eSignature solution for your enterprise. So pricing out solutions actually starts with looking inward, at your unique use case and needs.
At a minimum, nail down the...
- Frequency and amount of usage (How many documents will need to be signed? By how many signers? How often?)
- Rough number of potential users
- Compliance requirements
…for each team that will use the eSignature solution you ultimately choose.
Chances are, your organization has a number of use cases for eSignatures across various departments.
Some teams may need to send a large number of eSignature requests on a regular basis. Others may need to send large packets of documents in bulk, but less frequently. Others still may have specific compliance requirements or complex eSignature workflows.
That’s why it’s important to collect use case requirements from every team to understand the features, integrations, usage and more that you’ll need to price out.
Doing so can also help you get a sense of whether you need to price out one solution or multiple. In some cases, it may make sense to deploy a highly specialized eSignature tool for one department that needs it alongside a more affordable tool for the rest of the enterprise.
If that’s the case for your company, you’ll want to price out a dual-vendor approach that enables you to make the most of your budget while equipping everyone on the team with the solution they need to be productive.
For example: some of our customers opt to use Nitro Sign® across the org alongside a more expensive, high-complexity solution for the handful of users who have more complex eSignature needs.
eSignature pricing factors to evaluate
When you look at pricing across the various eSignature solutions on the market, it’s important to consider your own specific needs—you want to narrow in on what pricing will look like for your company.
To do so, you’ll need to evaluate solutions based on a number of factors:
- Enterprise features and capabilities
- Security and compliance requirements
- Change management and enterprise support
Enterprise features and capabilities
The biggest question to consider while pricing out eSignature solutions is this: can it meet the needs of an enterprise company? Most eSignature tools offer multiple pricing tiers and include an enterprise plan, but they aren’t necessarily all built with the robust features and support options large companies need.
For example: many enterprises look for single sign-on (SSO) support, custom branding options, bulk signing capability and priority support. If your company needs features like that, you’ll likely need to pay for the highest pricing tier with most solutions—even if your consumption or user requirements can be fulfilled by a lower cost plan.
Generally speaking, packages often hinge on two things:
- Breadth of capabilities
- Enterprise-specific features
Your needs for each of those categories are unique to your company. When evaluating your options, it’s important to know whether or not each solution can meet your needs and—crucially—how much it will cost to secure them.
Breadth of capabilities
For most eSignature solutions, the enterprise package is the highest pricing tier, including most of the features and integrations available and the highest priority support. But depending on the size of your business, your industry, team and use case requirements, your company may not need the breadth and depth of capabilities offered in Enterprise tier packages.
In fact, the most common eSignature use cases often don’t require broad feature sets.
For many companies, the vast majority of users just don’t need a lot of complex, niche features, and you want to avoid spending more than you need buying features your team may never use—like specific integrations or industry-specific compliance requirements.
It’s important to consider all the use cases within your org, including across all departments. In some cases, you may find one team needs a more robust solution to handle a specific, complex use case, while the rest of the company only needs a standard eSignature tool. If that’s the case for you, it often makes sense to deploy multiple solutions:
a pricier tool for the small number of employees who need it and a capable, but more affordable, option (like Nitro Sign) for the rest of the team.
While most enterprises don’t need niche features or broad capabilities, there are some general enterprise features most large companies benefit from. These may include, among others:
- Single Sign-On
- Bulk sending
- Form creation and self-service forms
- Content locking and visibility controls
- Team workspaces and collaboration features
Many eSignature solutions include these features—but only with the priciest enterprise tier. If you need these features, it’s important to understand whether you can purchase them as an add-on to a lower priced plan or if you’ll need to upgrade altogether.
Notably, many solutions allow enterprise customers to build custom packages, so you may be able to pay for only the enterprise features you need and not the ones you don’t.
An eSignature tool is only useful if your team uses it, so it’s crucial to choose a solution that can fit seamlessly into your company’s existing workflow and processes. That’s where integrations come into play.
Specific integration partners vary widely from one tool to the next, and many include support for different integrations at different pricing tiers.
For example: DocuSign only includes integration with certain tools (like CRMs) for enterprise customers.
The same goes for API access and support. If you’ll need to build out your own connections via the tool’s API or build eSigning into your own system, it’s important to understand how that will add to your costs.
Security and compliance requirements
Most eSignature tools align with the standard security and compliance requirements needed to ensure your eSigned documents have legal validity. Beyond that, many also offer compliance support for certain other niche and industry-specific requirements surrounding document security and privacy. That may include:
- DoD CSM
- Und mehr
That said, most tools only include support for these requirements if you sign up for the highest-priced enterprise tier—so if you have specific eSignature compliance needs, it’s important to keep that in mind.
Once you have a baseline understanding of costs for the enterprise capabilities you need, it’s important to understand how scalable each solution you consider is. As you deploy the solution across your entire company, how do costs change and scale?
Find out whether the company’s pricing model is based on the number of users you need, specific features or usage (like envelopes or eSignature requests). Most companies build pricing models based on a combination of these, so it’s important to understand all the factors that may increase your costs.
For example: will you pay more for each individual user? Is usage capped at the individual user level or do you have a company-wide allotment? Do employees need user accounts in order to sign documents, or just to send them? Can you purchase different features for different users?
Successfully deploying an eSignature solution across the business requires a predictable pricing model you know you can afford to deploy company-wide—and continue to scale as the organization grows.
The key is to develop a picture of the total cost of ownership before making a decision—because the last thing you need is to deploy a solution and then watch costs balloon well beyond your budget as your needs change and grow.
Change management and enterprise support
When you deploy any solution across your entire enterprise, you’re going to need support. The best eSignature tools offer that support, helping with change management, displacing legacy solutions and fostering ongoing adoption throughout your organization.
But that support usually comes at a price. Some companies may include this kind of support and onboarding only for enterprise-tier customers. Others may offer upgraded support as an add-on—with an additional cost that can be added to any package.
DocuSign, for example, offers paid support plans that any user can purchase on top of their regular monthly subscription.
Make sure you can answer:
- At which tier is enterprise support made available?
- Does it cost extra—and if so, how much?
- Does the vendor have a track record of successfully supporting customers with both the transition and adoption of their new solution?
To answer that last question, we recommend looking through third-party reviews to see what current customers have to say about the vendor’s support organization. Once you get further in the conversation, you can also ask vendors to provide customer references you can reach out to.
Hidden costs to keep an eye on
There’s a lot of complexity around eSignature pricing. Because of that, there are also a number of hidden costs that can creep up and increase costs significantly. Here are a few of the big ones to keep an eye out for.
Many eSignature solutions employ a consumption-based pricing model, capping the number of signature requests at the account or user level. In other words, depending on the pricing tier you select, you’ll be allotted a set number of eSignature requests or envelopes.
Once you use up your allotment, you’ll need to buy additional usage—a cost that sits atop your regular monthly or annual subscription—in order to keep using the tool.
With some tools, this cap exists at the user level, meaning each user has a set number of signature requests that can’t be transferred to other users on your account. Solutions like that are less flexible and can often lead costs to increase dramatically if consumption varies across employees.
That’s why a solution like Nitro Sign, that offers unlimited eSignatures on all tiers, is often the best choice, from a cost perspective, for those with large or variable consumption needs.
Some eSignature solutions limit the number of users you can add at different pricing levels—other vendors may allow for higher user limits but require you to contact them for custom pricing.
For example: HelloSign allows customers to buy up to 4 user seats for their Standard plan online, but for 5 or more users, you’ll need to contact the company.
With all the different pricing models vendors use, there are a number of things that can end up adding to your costs. Paid add-ons may include:
- Features (like custom branding, SSO or collaboration)
- Specific tool integrations
- Upgraded support
If your use case includes any of the above, it’s important to verify whether they’re included in a package or will require an additional add-on cost atop your regular plan.
The eSignature pricing landscape
Many enterprise companies will work with vendors to build a customized software package that aligns with their needs. Still, it can be helpful to understand the basic pricing model and tiers for different vendors—so you can get a sense of what custom enterprise pricing may look like—and the overall eSignature pricing landscape.
Below, we share high-level pricing details for seven of the most popular eSignature solutions on the market.
With Nitro, eSignature pricing plans start at just $9.99 per user per month. That includes unlimited eSigning on all plans, plus robust, enterprise-grade features and world-class support.
Plus, eSignature and PDF Productivity Platform bundle discounts are available for the Essentials, Advanced and Enterprise plans on the Nitro Productivity Platform.
DocuSign pricing plans start at $10 per month for the Personal plan and range up to $40 per user per month for the Business Pro plan. For enterprise needs beyond what the Business Pro package includes, you can contact DocuSign about a custom Advanced Solutions packag
If your company uses Adobe Acrobat, Adobe Sign is included in most plans, which start at $9.99 per month for one user or $16.99 per license per month for teams. The full Adobe Sign product is available only as a custom enterprise plan, so we can’t report on specific pricing at the enterprise level.
HelloSign offers a limited free plan, but most enterprises will need the $15 per user per month paid plans at a minimum. The company also offers enterprise plans, which can be customized to your specific user, feature and consumption needs.
SignEasy pricing plans start at $8 per month for a limited number of signature requests. The company also offers customizable enterprise plans.
While PandaDoc offers a limited free plan, most larger companies will need the $19 per user per month paid plan at a minimum. If you need more features or flexibility, you can contact PandaDoc to customize an enterprise plan.
RightSignature plans start at $12 per month for one user or $60 per month for up to three. To get a plan with more than three users, you’ll need to contact the company and build a custom enterprise plan.
Ultimately, the best eSignature solution for your enterprise comes down to your specific business needs—and the value-for-price you can sell up the ladder. With all the options available, there’s a solution to balance the value, features and use case support your departments need with reasonable costs.
Ready to take the next step? We recommend you check out Nitro Sign.
Nitro Sign offers unlimited eSigning on all tiers, along with robust, enterprise-grade features like:
- Team documents and templates
- Benutzerdefiniertes Branding
- Document intelligence
- Single Sign-On
- Und mehr
Our fair and transparent pricing means your costs are reasonable and predictable. Plus, our world-class support organization is built to help you deploy quickly and easily, while providing the ongoing support and training you need to foster adoption across the enterprise.
Start your free trial today to get started with Nitro Sign, or schedule a personalized demo with our sales team.