Revised: 1 April, 2015
Information we collect
We collect information that personally identifies you, such as your identity and contact details, including your name, email address, phone number, credit card information, and mailing address (“Personal Information”).
Product and Service preferences
Normally, we collect your Personal Information from you but on occasion we may obtain information about you from others. We may collect additional information about your company to provide better service for volume orders.
We only collect Personal Information which is necessary for the purposes of your dealings with us. We do not collect information about anyone's political or religious beliefs, ethnic background, criminal history or sexual preferences.
Purpose of collection & use of Personal Information
We request certain Personal Information from you on registration forms and to enable you to create a user name and password when applicable. We use this information to contact you about the Services in which you have expressed interest.
If you purchase a product or service from us, we request certain Personal Information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Bulletin boards/chat rooms/blogs/forums
Our Site may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by anyone who has access to them. To request removal of your Personal Information from our blog or community forum, please contact us. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
We may post customer testimonials/comments/reviews on our Site which may contain Personal Information. We obtain the customer's consent, prior to posting the testimonial, to post the customer’s name along with the customer’s testimonial. If you would like to have us remove any of your comments, please contact us.
Communications from the site
Special offers and updates
We may occasionally send you information on products, services, special offers, and promotions. You can sign up for these emails from various pages on our Sites. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out” section below.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section below.
We will send you strictly product/service-related announcements on rare occasions when it is necessary to do so. For instance, to assist you with product usage or notification of product and service maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature.
Based upon the Personal Information you provide to us, we will send you a welcoming email to verify information you provided. We will also communicate with you in response to your inquiries, to provide the Services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
We provide you the opportunity to 'opt-out' of having your Personal Information used for certain purposes when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at [email protected]
Sharing and disclosure
We may provide your Personal Information to companies that provide services to help us with our business activities, such as shipping your order or offering customer service. These companies are authorized to use your Personal Information only as necessary to provide these services to us. We may disclose Personal Information when the disclosure:
- is required by law; or
- is necessary to protect our interests or where we believe we have a duty to disclose that information; or
- has been consented to by you.
In the event Nitro goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your Personal Information will likely be among the assets transferred. You will be notified via email (sent to the e-mail address specified in your account) or prominent notice on our Site for 30 days of any such change in ownership or control that affects your Personal Information.
You may request that we provide you with access to the Personal Information we hold about you at any time. We will respond to your request for access within 30 days. If your Personal Information changes, or if you no longer desire to use our Services, you may correct, update, delete/remove or deactivate it by making the change in your account or by emailing us or by contacting us by postal mail at the contact information listed below. Generally we will be able to provide you with such access. However, where:
the access impacts the privacy of others,
the request for access is frivolous or vexatious,
there are existing or anticipated legal proceedings,
such access can be denied under law or by law enforcement agency, or
where the information is evaluative or we have some other reasonable basis not to provide access
We may not be able to provide you with access to such information. If we deny your request for access, we will let you know why. We may also charge a fee to cover our reasonable costs associated with your request.
Personal information security and data retention
We will take reasonable precautions to protect your Personal Information from loss, misuse or alteration. This includes both physical and technological security measures. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security and you agree that you submit information to us at your own risk. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We will retain your Personal Information for as long as your account is active or as needed to provide you Services. If you wish to cancel your account or request that we no longer use your Personal Information to provide you Services, please contact us. However, we will retain and use your Personal Information as necessary to comply with our legal or other obligations, resolve disputes, and enforce our rights and agreements.
Our Sites use various types of cookies and other tracking technologies to collect usage data. These technologies include:
Per-session cookies: Used to assess and improve the performance of our Sites for our users. These cookies are anonymous and in no way identify users.
Persistent cookies: Used to make areas of our Sites that require a person to be logged in easier to use. For example, we may use persistent cookies in managing support enquiries.
As is true of most Web sites, we gather certain usage data automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the Site, to track users' movements around the Site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to Personal Information. At this time, Nitro does not recognize automated browser signals regarding tracking, including “do-not-track” signals. You can remove persistent cookies and change your privacy preferences by following directions provided in your Internet browser’s “help” directory. However, certain features of the Site or Services may not work if you delete or disable cookies.
Clear Gifs (Web Beacons/Web Bugs)
We and our third party advertising partners employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' Personal Information.
Links to other sites
We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records.
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. By using our Sites or Services, you agree that the applicable laws in the United States will govern the collection, use, transfer, and disclosure of your Personal Information and communications. The laws in the United States may not be as protective of your privacy as those in your location.
If you require more detailed information about our information handling practices or if you have any concerns about our handling of your Personal Information, please let us know by going to the “Contact Us” webpage on this Site or contacting us at the address below.
Nitro Software, Inc
225 Bush Street, Suite 700
San Francisco, CA 94104