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A Change Management Victory for Zebra Technologies
“We looked very hard at ways we could standardize on PDF productivity across the organization, and Nitro enabled us to equip users who previously wouldn't have access to these capabilities.”
Headquarters
Lincolnshire, Illinois
COMPANY SIZE
7,000
INDUSTRY
Technology
HISTORY
Customer since 2010
SOLUTION
Nitro Pro
Scaling Happier with Nitro
The Challenge
Scalability and high user adoption
Zebra Technologies’ tracking technology and solutions provide precise operational data that help businesses understand how they work—and how they could work better. Zebra Technologies increased its workforce when the company acquired Motorola Solutions' Enterprise business in 2014. With such explosive growth, business leaders sought to manage the change across employees and processes by merging the best aspects of each company.
THE SOLUTION
A secure, affordable PDF productivity tool
As a result, Zebra chose Nitro for its superior value and ease of use. Zebra Global Client Support Manager David Floss decided that Zebra would benefit more from Nitro's scalability, intuitive interface, and compelling value. With such a high number of knowledge workers who had not previously used Nitro, Floss focused on driving adoption of Nitro throughout the business—not only incentivizing other business units to switch to Nitro at no cost, but also implementing change management strategies that eased the transition and ensured user satisfaction.

The Results

Nitro’s change management experts helped Zebra achieve its unique goals throughout implementation—from accelerating user adoption through communication and training to standardizing on a secure, affordable document productivity solution.
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Seamless communication
David and team felt supported by Nitro from the start. To further drive adoption, Zebra partnered closely with Nitro’s Customer Success team to craft effective user-facing communications.
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Training support
Zebra leveraged Nitro’s educational materials—especially the customized microsite, which included a helpdesk integration and site analytics—to see how many people were using the microsite and determine if additional promotion was needed.
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Productivity from day one
Designed to mirror the Microsoft Office UI, Nitro’s intuitive interface diffused user resistance to change. Even first-time users were familiar with how to navigate Nitro.
It was more than buying a product—it was engaging in a relationship, which is why we work with Nitro as we drive digital transformation… Nitro took time to understand our needs first, and built our deployment strategy against those findings.
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David Floss | Global Client Support Senior Manager

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