Does your PDF software vendor provide the partnership and support you need to succeed? What should you expect? Let’s find out.
The Portable Document Format, or PDF, has been one of the most popular file types for decades. People use PDFs every day to create, edit and share documents at work, at home and at school. And there’s a lot at stake for companies who use PDF software.
With a high volume of PDFs as part of your daily document workflow, support is unavoidable and will certainly be needed when it comes to software deployment, user and license management, issue resolution and software integrations. Internal IT teams are notoriously strapped for manpower, and addressing every PDF support request is impossible.
Whether you are choosing your first PDF software vendor or considering a switch, it goes without saying that support should top your list of evaluation criteria. The quality of support each vendor provides is highly variable and you don’t want to pick a partner that’s going to let you down.
So, how do you select a vendor that treats you like a strategic partner and will set you up for long-term success? Read on for some great advice.
It Shouldn’t Cost Millions to Get Dedicated Customer Support for Your PDF Software
Most reputable vendors have some level of customer support, but providers like Adobe make you spend a sizable sum to get it. These strict, costly and arbitrary customer support limits can leave IT teams in a serious bind—do you cave to your provider and spend a ton of money on licenses, or do you have to handle all of these issues yourself?
The answer is neither.
When you choose Nitro as your PDF software partner, your organization doesn’t have to spend a million dollars every year for the dedicated support you deserve. Just ask us how surprisingly affordable it is to attain our superior customer support and change management team. (Hint: It’s about 85% LESS than Adobe).
Customer-Centric Change Management
Lacking serviceable customer support or having to spend extravagantly to meet bare minimum support thresholds, businesses may rightly feel taken advantage of by their established PDF vendor. And yet, IT decision makers are still hesitant to switch PDF solutions.
This reticence to switch can be due to:
- Familiarity: Users are familiar with their incumbent PDF software.
- Fear of change: It’s easier to stay with what is known.
- Training: New solution training takes time, effort and resources.
Change management should be part of your vendor’s customer support offering. At Nitro, we deploy a team of highly trained customer support experts who help business leaders and end users navigate the change in vendors and platforms. Our goal is to set you up for success in all aspects of our relationship.
Nitro’s Customer Support Promise
Nitro places support and customer service at the forefront of everything we do. We provide localized Customer Success teams to support your entire journey from installation and rollout to onboarding, training and continued growth with our product suite. When switching from an incumbent solution, our Customer Success Managers facilitate and help direct the change management process.
Nitro’s pilot program enables organizations to collaborate with us on business objectives to see if we are a fit. This pilot process also ensures a smooth transition once a decision has been reached. We have a stellar customer retention rate for businesses with a dedicated Customer Success Manager.
Once onboarding is complete, our team will remain on hand for any issues or questions that arise. You will also have access to an extensive library of training videos, user guides, articles and other on-demand resources to help you make the most of your productivity gains.
The Nitro experience is one driven by support. As our customer, Howden Group, says:
Dealing with Nitro is a pleasure. They are not a faceless corporate entity, but engage with us proactively.
If you want to learn more about how Nitro will support your business through PDF software deployment, support and change management, contact us for an in-depth conversation about your needs.
If you’re ready to make a switch, ask us how to get up to one year of Nitro PDF solutions subscription-free!