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Post-Pandemic Planning: How CIOs Can Help Restructure the Enterprise

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Does your enterprise have the tools in place to handle the next big market shift? See our checklist of corporate restructuring strategies to make sure your organization is ready for the post-pandemic world.

If COVID-19 has taught organizations nothing else, it has driven home the need for enterprise agility—the ability to evolve quickly and dynamically to shifting markets, internal disruptions, and global crises. Yet the pandemic has also exposed organizational weaknesses in this regard. According to data from Deloitte’s recent CIO Program Transition Lab sessions, 25% of CIOs indicated that innovation capabilities within their organizations are non-existent; only 11% said their innovation capabilities were industry-leading or excellent.

Does your enterprise have the tools in place to handle the next big market shift? See our checklist of corporate restructuring strategies to make sure your organization is ready for the post-pandemic world.

1. Adoption des outils numériques à l'échelle de l'entreprise

First things first: Are you taking advantage of digital tools that help respond to fluctuating company and industry demands? Consider the pandemic an example: Were you ready to shift quickly from in-person meetings to video conferencing? Could you foster collaboration among employees working remotely? If the answer is “no” or even “sometimes, yes,” then it might be time to engage in some IT department restructuring, including the adoption of new tools to accommodate an increasingly digital workforce.

Those tools might include cloud-based applications that allow for easy document collaboration, secure sharing services, eSigning capabilities, and reduction (or complete elimination) of paper-based processes. However, new digital applications are only as good as their rate of employee adoption, so make sure your IT department’s restructuring includes a change management plan that accelerates user adoption (i.e. select digital tools that are easy to implement and use).

2. Utilisation de l'IA et de l'apprentissage automatique

If you’re not leveraging artificial intelligence and machine learning as part of your corporate restructuring strategy, you’re missing a huge opportunity to make strategic decisions quickly and efficiently. Big data and data analytics have enabled companies to quickly track and analyze huge amounts of information almost instantaneously. It allows for up-to-the-minute financial forecasting, easy modeling of consumer behavior and likely buying decisions, fast processing of data for speedy corporate problem-solving, and increasingly intelligent customer relationship management systems.

Selon les recherches du McKinsey Global Institute, l'utilisation de l'IA pourrait faire gonfler la production économique mondiale de 13 000 milliards de dollars supplémentaires d'ici 2030, augmentant le PIB mondial de 1,2 % par an ! Qu'attend donc votre entreprise pour s'y mettre, elle aussi ?

3. Promote a cultural shift

C'est inexorable : les départements informatiques sont sans cesse confrontés à de nouveaux défis. Il est bien loin le temps où les équipes informatiques mettaient en œuvre de nouveaux logiciels, formaient les employés avec diligence puis attendaient que le téléphone sonne pour répondre aux questions techniques. Le DSI d'aujourd'hui dirige des équipes d'innovateurs, qui endossent un rôle essentiel à la réussite de l'entreprise. Le rôle des responsables informatiques est crucial : ils doivent appliquer des stratégies de restructuration d'entreprise capables de renforcer l'efficacité des workflows d'une part, gérer de véritables transformations numériques (avec d'importantes économies à la clé) d'autre part, et enfin, imaginer des solutions technologiques à tous les défis rencontrés par l'entreprise et le marché en général. Au sein des départements informatiques, il ne s'agit pas seulement de changer de paradigme mais d'adopter une nouvelle culture, qui place les technologues au cœur des opérations plutôt qu'en périphérie.

4. Invest in talent

This isn’t the usual call to invest in the best and the brightest. It’s about super strategic thinking when it comes to hiring and placing your employee assets. Today’s CIOs are overhauling the way they hire talent to support a critical need for innovation. Siloed workforces are a thing of the past. Among the many innovations in IT department restructurings are the hiring of non-IT employees to provide guidance and advice on what they actually need from IT departments.

Prenons un exemple : votre service informatique soutient-il une équipe active dans les soins de santé ? Dans ce cas, faites venir dans votre service une infirmière expérimentée qui pourra vous conseiller sur certains sujets sensibles, comme les systèmes de gestion de la santé de la population ou encore la télémédecine.

CIOs are more critical leaders in corporate restructuring strategies than ever before. In fact, according to a 2019 State of the CIO survey, more than 80% of IT executives are taking on new and expanded roles in everything from business development to customer service. Make sure you and your IT team are part of the solution when it comes to restructuring your organization for success in a post-pandemic work world, and invest in digital partnerships that can help you transform operations quickly and seamlessly.

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