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Moving to a Hybrid Work Model? 4 Key Considerations for CIOs

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The hybrid work model offers many benefits for both employers and employees. However, these environments don’t come without challenges.

Au cours des 16 derniers mois, le télétravail était devenu la norme. Pendant un moment, le retour au bureau semblait impossible. Mais à mesure que le monde commence à se rouvrir et que davantage d'employés se font vacciner, de plus en plus d'entreprises adoptent une approche hybride du travail.

According to Gartner’s recent report, they predict that up to 48% of the workforce will remain in remote work or hybrid model situations where many employees are working remotely at least some of the time. And a significant number of employees have reported feeling more productive in a hybrid working environment.

Knowing that most enterprises will be changing to this model of work through the end of 2021 and likely well into the future, we can’t ignore that this work model comes with its own challenges and considerations for CIOs.

Gartner outlines 4 challenges of hybrid work

The hybrid work model offers many benefits for both employers and employees, including cost savings on office space while maintaining some level of in-person face time. However, these environments don’t come without challenges.

CIOs will face a few obstacles as they tackle this new way of working, specifically:

  • Lack of sufficient productivity, document sharing, and collaboration tools to make remote work feasible
  • Logistical hurdles created by in-person versus remote meetings, or a merge of the two
  • Standardization of digital tools and processes across multiple corporate and home offices

4 key areas to address when implementing a hybrid working environment

Le rapport de Gartner suggère aux directeurs des systèmes d'information de commencer à se préparer à ce style de travail en abordant ces quatre thèmes clés :

1. workflows

Avant la pandémie, la plupart des bureaux étaient conçus en espace ouvert afin d'améliorer la communication et la collaboration entre les équipes. Bien que cette configuration puisse changer dans notre nouveau monde du travail, Gartner nous rappelle que les entreprises doivent toujours favoriser la collaboration et l'innovation, qui découlent généralement du dialogue entre les employés.

Afin de garantir des workflows agiles et des environnements propices à la collaboration dans un modèle de travail hybride, les directeurs des systèmes d'information doivent :

  • Identifier les tâches, les processus et les activités qui nécessitent un dialogue et une discussion, en prenant comme référence l'expérience en présentiel avant la pandémie.
  • Determine which of those tasks and processes — from training to knowledge sharing — employees were able to continue doing successfully while working from home.
  • Tirer les leçons de cette expérience et mettre les processus et les outils qui l'ont rendue possible à la disposition de toute l'entreprise.
  • Address what hasn’t worked well while working from home (i.e. in-person knowledge sharing and brainstorming) ways to make it work better for remote employees.

2. Your team’s psychological needs

Alors que le télétravail présente certainement ses avantages, il peut aussi donner aux employés un sentiment d'isolement. Le manque de contact social et de réunions en présentiel peut être problématique. Alors, comment trouver le bon équilibre pour que vos employés soient heureux et motivés ? Voici les solutions proposée dans l'étude de Gartner :

  • Identify how your employees have typically stayed socially and professionally engaged with one another.
  • Work with your team to create a “connection or contact strategy” that provides a balance of virtual and in-person engagement.
  • Mettez au point et essayez une variété d'approches pour promouvoir l'interaction virtuelle entre les employés, qu'il s'agisse de sessions en ligne libres ou d'activités sociales virtuelles.
  • Mix it up by ensuring engagement opportunities are varied and interesting. It’s easy for a monthly virtual social to feel stale. Keep new engagement options meaningful with buddy systems, mentoring opportunities, and team-based professional development.

3. Use of office space

With more organizations adopting the hybrid work style, the office isn’t what it used to be. Maybe only a small percentage of employees have to work on-site all the time, meaning a company may not need to lease as much office space. Or perhaps the office has become primarily a place for meetings and events. In this new hybrid working environment, it’s important to give the office workspace a value that differentiates it from the home office.

Gartner recommends the following:

  • Consider making the office a destination and event space for training, professional development, important team meetings, TED-type talks, or social events.
  • Establish dedicated collaboration spaces for both large groups and small teams.
  • Create open and safe communal areas for socialization.
  • Set up a hot desk environment that makes it easy for any member of the team to use the corporate office when needed.
  • Pensez aux employés qui sont en télétravail partiel. Préparez des ensembles de meubles et d'outils de bureau qu'ils peuvent utiliser chez eux, et indiquez les éléments essentiels pour leur espace de travail à distance.

4. Integrity

One of the most critical challenges is ensuring integrity — of data, security, and even internet connections. If your organization has employees working in an array of environments, risk of data breaches, communication breakdowns, and confidentiality becomes higher than when everyone is working in the same corporate office using the same communication devices and software.

Here’s how to ensure integrity of your organization’s proprietary information and client data:

  • Évaluez les risques dans l'espace de travail de chaque employé et déterminez les éventuelles modifications à y apporter.
  • Persistently reinforce organization policies on security, confidentiality, and liability.
  • Confirm employees understand that communications with clients are confidential.
  • Encourage transparency, and make sure company guidelines on business ethics are clear and easy to understand.
  • Establish back-up plans for situations where remote workers lose lines of communication due to power outages or internet service issues.

The better CIOs can prepare their organizations for hybrid work, the more nimble their enterprises will be. Learn more Gartner insights to stay up to date on the latest enterprise-critical digital transformation initiatives for CIOs and IT leaders.

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