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Processing of personal data
We value transparency and want to inform our customers how personal data is used and processed when using our services.
Overview
Compliance
Data Protection
Security
Legal
    • ProcessData SubjectData TypeStorageRetention Period
      Portal
      API
      WYSIWYS      		Business user
      End user      		First name
      Last name
      Email
      Avatar/ image
      Date of birth
      Phone number
      Belgian Lawyer Identification
      Belgian National Registry Number
      Document Name      		DatabaseUntil package deletion
      OR
      Configuration of the Auto Deletion
      OR
      End of the contractual agreement
      Portal
      API
      WYSIWYS      		Business user
      End user      		Document name
      Document/content
      Personal Signing Certificate      		File SystemUntil package deletion
      OR
      Configuration of the Auto Deletion
      OR
      End of the contractual agreement
      WYSIWYS
      Manual signature      		Business user
      End user      		First name
      Last name
      Document name
      Handwritten image
      Image input type:
      Draw – Type – Upload      		DatabaseUntil package deletion
      OR
      Configuration of the Auto Deletion
      OR
      End of the contractual agreement
      WYSIWYS
      Belgian Electronic ID      		Business user
      End user

      First name
      Last name
      Document name
      Personal Signing Certificate

      Optional
      Date of birth
      Belgian National Registry number

      		DatabaseUntil package deletion
      OR
      Configuration of the Auto Deletion
      OR
      End of the contractual agreement
      WYSIWYS
      SMS Code      		Business user
      End user      		First name
      Last name
      Document name
      Phone number      		DatabaseUntil package deletion
      OR
      Configuration of the Auto Deletion
      OR
      End of the contractual agreement
      WYSIWYS
      E-mail Code      		Business user
      End user      		First name
      Last name
      Document name
      E-mail      		DatabaseUntil package deletion
      OR
      Configuration of the Auto Deletion
      OR
      End of the contractual agreement
      WYSIWYS
      iDIN      		Business user
      End user

      First name
      Last name
      Document name
      BIN
      Name
      Initials
      Address
      Data of birth
      E-mail

      Optional
      18 or older
      Gender
      Phone number

      		DatabaseUntil package deletion
      OR
      Configuration of the Auto Deletion
      OR
      End of the contractual agreement
      WYSIWYS
      Wacom Signing Pad      		Business user
      End user      		First name
      Last name
      Document name
      Biometric signature image      		DatabaseUntil package deletion
      OR
      Configuration of the Auto Deletion
      OR
      End of the contractual agreement
      WYSIWYS
      Belgian Lawyer Card      		Business user
      End user

      First name
      Last name
      Document name

      Optional
      Lawyers-ID

      		DatabaseUntil package deletion
      OR
      Configuration of the Auto Deletion
      OR
      End of the contractual agreement
      WYSIWYS
      Itsme      		Business user
      End user

      First name
      Last name
      Document name
      First name from signing certificate
      Last name from signing certificate
      Personal signing certificate

      Optional
      Date of birth

      		DatabaseUntil package deletion
      OR
      Configuration of the Auto Deletion
      OR
      End of the contractual agreement
      WYSIWYS
      OpenIDConnect      		Business user
      End user

      First name
      Last name
      Document name
      Personal data coming from configured idP

      Optional
      Date of birth

      		DatabaseUntil package deletion
      OR
      Configuration of the Auto Deletion
      OR
      End of the contractual agreement
      WYSIWYS
      Debit Card
      Softkey
      Hardkey
      Password      		Business user
      End user      		First name
      Last name
      Document name      		DatabaseUntil package deletion
      OR
      Configuration of the Auto Deletion
      OR
      End of the contractual agreement
      eSignatures LoggingBusiness user
      End user      		E-mail
      First name
      Last name
      Package title
      Initiator first name
      Initiator last name      		FileDeletion of the logs
      OR
      End of the contractual agreement
      eSignatures Audit ProofsBusiness user
      End user

      Encrypted
      Signature details
      Signed PDF

      Not Encrypted
      Optional
      Phone number (signed with SMS OTP)
      E-mail (signed with e-mail OTP)
      End user IP adress

      		FileUntil package deletion +30 days
      OR
      Configuration of the Auto Deletion
      eSignatures Audit TrailBusiness User
      End user      		• Package information, including name and date of package, e-mail and IP-address of the initiator, package status, document names, etc.
      • In case the document is refused: datetime, name, email, and IP address of the refuser.
      • In case of approval: datetime, name and email of the approver;
      • In case of reassignment approver: datetime, name, email, and IP-address of the one who reassigned and the one who is reassigned.
      • Viewers: datetime, name, email, and IP address of the viewers.
      • In case of reassignment signer: datetime, name, email, and IP-address of the one who reassigned and the one who is reassigned.
      • In case of signing: datetime, name, email, and IP-address of the signer
      • In case of receivers: datetime, name and email of the receiver.
      		Database (however a separate file can be requested including the audit trail)Anonymization upon package deletion
      OR
      Anonymization upon Auto Deletion

    • ProcessData SubjectData TypeStorageRetention Period
      Manual SignatureBusiness user
      End user      		First name
      Last name
      Handwritten image      		DatabaseUntil session time-out, standard setting 30 minutes
      Belgian Electronic IDBusiness user
      End user      		First name from signing certificate
      Last name from signing certificate
      Personal Signing Certificate      		DatabaseUntil session time-out, standard setting 30 minutes
      SMS CodeBusiness user
      End user      		First name
      Last name
      Telephone number      		DatabaseUntil session time-out, standard setting 30 minutes
      Mail CodeBusiness user
      End user      		First name
      Last name
      E-mail      		DatabaseUntil session time-out, standard setting 30 minutes
      iDINBusiness user
      End user      		First name
      Last name
      		DatabaseUntil session time-out, standard setting 30 minutes
      Wacom Signing Pad
      		Business user
      End user      		First name
      Last name
      Biometric signature image      		DatabaseUntil session time-out, standard setting 30 minutes
      Belgian Lawyer Card
      		Business user
      End user      		First name from signing certificate
      Last name from signing certificate
      Personal Signing Certificate      		DatabaseUntil session time-out, standard setting 30 minutes
      Itsme
      		Business user
      End user      		First name from signing certificate
      Last name from signing certificate
      Personal Signing Certificate      		DatabaseUntil session time-out, standard setting 30 minutes
      OpenIDConnect
      		Business user
      End user      		First name
      Last name
      Personal data coming from configured idP      		DatabaseUntil session time-out, standard setting 30 minutes
      Debit Card
      Softkey
      Hardkey
      Password      		Business user
      End user      		First name
      Last name      		DatabaseUntil session time-out, standard setting 30 minutes
    • ProcessData SubjectData TypeStorageRetention Period
      Manual SignatureBusiness user
      End user      		First name
      Last name
      Handwritten image      		MemoryEnd of the session
      Belgian Electronic IDBusiness user
      End user

      First name
      Last name
      Document name
      Signed document with Personal Signing Certificate

      Optional
      Date of birth
      Social security number

      		MemoryEnd of the session
      SMS CodeBusiness user
      End user      		First name
      Last name
      Telephone number
      Signed document      		MemoryEnd of the session
      Mail CodeBusiness user
      End user      		First name
      Last name
      Document name
      E-mail
      Signed document      		MemoryEnd of the session
      iDINBusiness user
      End user      		First name
      Last name
      Document name
      E-mail
      Signed document      		MemoryEnd of the session
      Wacom Signing Pad
      		Business user
      End user      		First name
      Last name
      Document
      Biometric signature image
      Signed document      		MemoryEnd of the session
      Belgian Lawyer Card
      		Business user
      End user

      First name
      Last name
      Document name
      Signed document with Personal Signing Certificate

      Optional
      Laywers-ID

      		MemoryEnd of the session
      Itsme
      		Business user
      End user

      First name
      Last name
      Document name
      Signed document with Personal Signing Certificate

      Optional
      Date of birth

      		MemoryEnd of the session
      OpenIDConnect
      		Business user
      End user      		First name
      Last name
      Document
      Signed document
      Personal data coming from configured idP      		MemoryEnd of the session
      Debit Card
      Softkey
      Hardkey
      Password      		Business user
      End user      		First name
      Last name
      Document
      Signed document      		MemoryEnd of the session
    • ProcessData SubjectData TypeStorageRetention Period
      Personal InfoEnd usereID card number
      First name
      Last name
      Two given first names
      Letter third given name
      Nationality
      Registered address
      Birth location
      Gender
      Noble condition
      Document type
      Special status
      Issuing Municipality      		IDS databaseDeletion of the session
      OR
      Time configured for auto deletion (15 min. by default)
      Include national numberEnd userBelgian National Registration numberIDS databaseDeletion of the session
      OR
      Time configured for auto deletion (15 min. by default)
      PhotoEnd userIdentity card pictureIDS databaseDeletion of the session
      OR
      Time configured for auto deletion (15 min. by default)

    • When using Connective Smart Documents , the user may submit Personal Data.

      The Client informs Connective about the Personal Data it will process via the Data Processing Agreement signed between Connective and the Client.

      The retention period for documents that are generated with Connective’s ConnectR Service is set by default at 7 days. The input XML is deleted immediately after its generation.

      ProcessData SubjectData TypeStorageRetention Period
      Smart Document AccountBusiness userFirst name
      Last name
      E-mail      		DatabaseEnd of contractual agreement
      OR
      Deletion of the account

    • Client Control

      ProcessData SubjectData TypeStorageRetention Period
      SupportBusiness userFirst name
      Last name
      E-mail      		Client Control databaseEnd of contractual agreement