Deal Desk Manager (Hybrid)

 

About Us: 

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.
 

How We Work: 

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
  Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it
  We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers
  We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution
  Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster
  We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role: 

The Deal Desk Manager leads the Revenue Operations deal desk function for our software business, managing a team of specialists and serving as a trusted advisor to sales leadership. This role is critical in supporting our go-to-market strategy by enabling the sales team to close SaaS and enterprise software deals efficiently while ensuring compliance with company policies, protecting profit margins, and enhancing the customer experience.

Key Responsibilities:

Deal Structuring & Approval

• Partner with account executives to structure software deals that align with company policies, pricing frameworks, and revenue recognition requirements.
• Own the approval workflow, ensuring timely resolution of deal escalations and approvals.

Cross-Functional Collaboration

• Collaborate with Sales, Finance, Legal and Customer Success teams to ensure smooth execution of deals throughout the sales cycle.
• Act as the central point of contact for deal-related questions, including software licensing and provisioning, subscription terms, renewals, and multi-year agreements.

Process Improvement

• Identify opportunities to streamline and automate deal desk processes, leveraging SFDC, CPQ, and our SFDC admin team.
• Maintain clear documentation of deal desk policies, workflows, and best practices to support scale.

Sales Support & Strategy

• Provide guidance on quote creation, order forms, subscription amendments, and renewals.
• Act as the steward of knowledge related to software deal configuration, approvals, and compliance requirements.

Compliance & Risk Management

• Ensure deals adhere to pricing policies, legal standards, data protection and subscription terms.
• Protect the company’s profitability by minimizing commercial and contractual risks.

Team Leadership

• Manage and develop Deal Desk Specialists, fostering accountability, accuracy, and responsiveness.
• Provide ongoing coaching, training, and career development opportunities to strengthen team performance.

 

Why Nitro?   
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: 
 
Flex Time Off 
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. 
 
Hybrid Work  
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.
   
Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

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