Senior Data Director (Hybrid)

About Us: 

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.
 

How We Work: 

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
  Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it
  We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers
  We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution
  Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster
  We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

About Product at Nitro: 

The Product team at Nitro takes a human-centric approach to developing the products and services at the heart of our business, helping us realize our vision of empowering our users to work on what matters. We have an incredibly talented and diverse team that cares, with a strong culture that believes in building the right things and building them the right way.   

  

The Role: 

We’re looking for a highly experienced and commercially-minded leader to help us build a foundation of trusted, reliable insight across the business. As Senior Data Director, you’ll report to the Chief Product Officer with a dotted line to the CFO. Working across Finance and Product, you’ll establish a single source of truth, identify new ways to unlock the value of our proprietary data, and assist with Nitro’s pricing and packaging strategy as part of our evolution into an AI-first, multi-product company. You’ll lead two teams, Revenue Insights and Data Insights, partner with Engineering to ensure our data infrastructure meets the needs of the business, and play a pivotal role in shaping how Nitro uses data to make better decisions. 

What you’ll be doing: 

• Rationalising and consolidating our data landscape to create a single, trusted source of truth, ensuring our data is accurate, consistent, and easy to act on while taking ownership of launching and maintaining product data standards and processes across the company. 

• Acting as a strategic partner to senior leadership, helping shape how the business uses data and thinking proactively about where better insight could lead to better outcomes 

• Partnering closely with leadership to align on data strategy, ensure metrics are interpreted consistently, and foster a shared understanding of performance across the business 

• Ensuring the underlying architecture, tooling, and data pipelines can support the business's current needs and scale with Nitro's growth ambitions 

• Building meaningful and reliable insights that drive better decision-making across the organisation 

• Leading our pricing and packaging strategy as we move from a single flagship product to a suite of AI-first offerings, using data to shape our multi-product monetisation strategy  

• Identifying and developing opportunities to monetise our proprietary usage data — both to support cross-sell and upsell within our existing customer base and to surface new product and revenue opportunities 

• Managing and developing two high-performing teams, setting a clear vision, removing blockers, and helping each person do their best work 

 

We’d love to hear from you if you: 

• Have a bias to action and can cut through ambiguity 

• Are constantly evolving your approach to take advantage of the opportunities that AI offers within your function 

• Know what data strategy excellence looks like, but favour pragmatism over idealism  

• Understand the metrics that matter in a subscription business, from ARR and NRR to churn, expansion, and payback periods, and know how to connect data strategy to commercial outcomes 

• Can distil complex problems into crisp, actionable, iterative plans  

• Can tailor your communication to a variety of audiences at all levels of the organisation, navigating effectively in forums with multiple strong opinions 

• Are knowledgeable regarding data security and privacy best practices, including legislative and industry regulations 

Why Nitro?   
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: 
 
Flex Time Off 
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. 
 
Hybrid Work  
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.
   
Benefits:
Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

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