Changing technology can come with a lot of concerns, especially for IT teams. It takes time, resources, stakeholder buy-in and a lot of patience.
How will you prevent implementation roadblocks? How will you ensure people are properly trained and confident with new PDF software? How will you measure progress against your goals?
At this point, you probably have a lot of questions.
But here’s the good news: you don’t need to do it alone. With Nitro’s expertise and high-care approach, switching your PDF software can be a smooth and stress-free experience.
Nitro’s Four Pillars to a Seamless PDF Software Switch
A successful software deployment doesn’t happen overnight. It requires careful planning, communication, implementation and the essential ingredient: change management.
Without these elements, your transition to new PDF software will not succeed.
That’s why we deploy a team of highly trained and dedicated experts to help you navigate the change—focusing on you, your challenges, your goals and your people.
Here’s how Nitro sets you and your team up for success.
1. A Tailored Roadmap Built Around Your PDF Software Needs
Your organization is constantly evolving. Whether you’re a small to medium-sized business looking for a cost-effective solution or a large scaling enterprise with complex technical requirements, we take the time to discuss what you want to get from your PDF solution.
From here we develop a tailored roadmap built around your business KPIs, and strategically shape your rollout and onboarding plan.
Communication is critical to a successful deployment. Throughout your journey, you’ll know exactly what you can expect from your Nitro experience and will be guided with ongoing change management consulting, deployment and technical support and employee communication strategies.
“Nitro took time to understand our needs first and built our deployment strategy against those findings.”
2. Empowering Your Teams To Do Their Best Work
Even if your new PDF software is ticking all the boxes, it's never enough to guarantee user adoption. Your employees need to feel engaged, supported and excited to make the most of their new set of tools.
To help your team gain confidence quickly, we provide interactive training and ongoing support. Just like Zebra Technologies who made the switch to Nitro PDF Pro, you can take advantage of our extensive support center, including an extensive library of training videos, user guides and articles to elevate your learning experience.
Got questions on how to optimize your PDF software? Participate in our live product demos and invite your end users to our monthly learning session for expert advice on how to get the most from features, settings and productivity workflows. And by joining our user forum, you’ll pick up valuable tips and tricks from the Nitro community.
In 2022, Nitro business customers enjoyed a 100% utilization rate for Nitro PDF Pro. We can help you do the same.
3. Giving You The Support You Need to Succeed
You deserve a PDF vendor that’s there for you at every step of the journey. That’s why at Nitro, we place customer care at the heart of everything we do. Your entire experience from installation and rollout to onboarding and ongoing growth will be supported by localized teams that you’ll love working with.
Our 95%+ Customer Satisfaction score and NPS score of 68 for support (which is 20% higher than the average for the technology sector) speaks for itself. You can look forward to a new level of personalized PDF software support with white-glove case routing, 24/7 global technical support engineers and more.
“Nitro really managed to even surpass our expectations in terms of customer experience and convenience.”
If you are interested in switching PDF vendors, be sure to check out how you can get up to one year of Nitro PDF solutions subscription-free!
4. Optimizing Your Workflows For Long-Term Success
So you’ve successfully made it through your deployment. Congratulations!
At this stage, some providers may leave you to your own devices.
When you join Nitro, you can think of us as your long-term partner. That’s because our commitment to your success continues well beyond your deployment. We’ll help your teams optimize their workflows with tailored recommendations and maximize productivity against business goals. You’ll gain powerful insights in Nitro Analytics so you can track the metrics that matter to you including ROI, productivity gains, costs savings and environmental impact.
Gain A Strategic Partner and Superior Implementation Experience With Nitro
You can count on us to prioritize your goals, personalize your PDF software implementation and power your digital transformation.
Join 2 million people from individuals to enterprise users we’ve helped go digital with our PDF and eSign tools.
Get in touch with our team of experts today to discuss your business needs.