The Help Tab Panels
- User Guide: Launches the product manual, which you are reading now.
- Knowledge Assistant: Opens the Knowledge Assistant. Use the Knowledge Assistant to search for answers to your questions inside Nitro PDF Pro.
- Contact Support: Opens a web page where you can contact the Nitro Support Team.
Online Support
- Knowledge Base: Launches your default web browser, which automatically loads the online Knowledge Base to help you find solutions to known issues, and to explain other concepts in greater detail
- Community Support: Gain access to the online user community of Nitro PDF Pro. Here, you can participate in discussions regarding Nitro PDF Pro, ask the community for support with any issues you may encounter and suggest ideas that we can look at integrating to help improve the product
- Report a Problem: Allows you to report any bugs or issues you experience
Product
- Support Tools: A series of tools to troubleshoot Nitro PDF Pro and to reinstall individual components like Nitro PDF Creator
- About Nitro PDF Pro: View details such as the software version, Nitro’s web addresses, and licensing information
- Check for Updates: Checks online for a newer version of Nitro PDF Pro.
Expired Trial (appears only if Nitro PDF Pro is not activated)
- Buy Online Now: Purchase a license for Nitro PDF Pro from the Nitro online store (internet connection required)
Licensing (appears only if Nitro PDF Pro is activated)
- Volume Licensing: Learn more about how to obtain the best license package to use Nitro PDF Pro throughout your enterprise
Unexpected Termination
Crash Report
Should Nitro PDF Pro terminate after encountering a problem, the Crash Reporter will send a detailed report that will enable Nitro’s engineers to diagnose the problem. The following information can be sent following a crash:- Detailed Report: Automatically generated by the Crash Reporter.
- Optional Summary: A brief description of how you were using Nitro PDF Pro at the time of the crash.
- Your Email Address: For our Support Team to follow up with you about what went wrong.
Nitro PDF Pro will recover from an unexpected termination and enable you to carry on from where you left off by restoring your work to the same state prior to the crash. The following items will be recovered automatically after termination:
- Open PDF Files: Any PDF files that were open at the time of the crash will be automatically loaded when you restart Nitro PDF Pro
- View State: Recovered PDF files will be restored at the same page, focus point, and zoom level prior to the crash
- Unsaved Changes: Even if you did not save your work before a crash Nitro PDF Pro will restore all unsaved changes to your PDF file
Note: For more information on how to enable or disable AutoRecover, please see the Settings chapter in this user guide.