TRUST CENTER
Sub-processors and Subcontractors
Nitro uses certain Sub-processors to provide Services to its Customers. This page on our website intends to inform you on which Sub-processors are applicable and are used by Nitro.

What is a Sub-processor?
A Sub-processor is a data processor engaged by Nitro who has or potentially will have access to or process personal data when you are using our Services. Nitro engages different types of Sub-processors to perform various functions as explained below. Such services provided by the Sub-processors we engage are essential for making available all functionalities of the Services we offer.

When does Nitro engage a new Sub-processor?
When does Nitro engage a new Sub-processor?
Customers who signed Nitro’s Data Processing Addendum will be notified by Nitro in case the Sub-processor list as published on this website is being updated, aligned with the process set out in the relevant Data Processing Addendum.
Nitro undertakes to update this Sub-processors’ list regularly (when applicable) to enable its Customers to stay informed on the scope of subprocessing activities associated with our Services.
Sub-processors engaged in our services
Nitro Pro
Nitro Sign (Essentials & Advanced)
Nitro Sign Premium
Nitro Digital Signing Service
Nitro Validation Service
Nitro Identity Service
Nitro Identity Hub
Nitro Group Companies
The following entities are members of the Nitro Group:
Name | Location |
Nitro Software Ltd | Australia |
Nitro Software EMEA Ltd | Ireland |
Nitro Software Inc. | United States |
Nitro Software Canada Ltd | Canada |
Nitro Software Germany GmbH | Germany |
Nitro Software Hungary Kft. | Hungary |
Nitro Software Belgium | Belgium |
Nitro Software France | France |
Global Sub-processors
This section provides information about the identity, location, and role of material Sub-processors Nitro is engaging for its own internal business purposes. Nitro by default qualifies as data controller in relation to these Sub-processors and they are in general not engaged within the Services Nitro is offering pursuant to customer agreements unless they are also mentioned in the sections above.
Name | Function | Location |
Oracle America | Billing | United States |
Salesforce.com | Customer Relationship Management Nitro Customer Support | United States & Germany |
Marketo | Marketing Tool | United States |
Analytics, Recaptcha | United States | |
Stripe | Payment Processing | United States |
Microsoft Office | Infrastructure | United States |
CyberSource | Payment Processing | United States |
Intercom | Customer Communication | United States |
Gong | Call Recording | United States |
Salesloft | Customer Relationship Management | United States |
Slack | Collaboration and Communication | United States |
Paddle | MOR and Payment Processing (MAC) | United States |