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Software is only as effective as the support behind it. That’s why Nitro offers more than a help desk—we deliver an entire ecosystem of tools, resources, and human expertise to help you get the most from your PDF workflows, every step of the way.
Whether you’re deploying Nitro PDF Pro across an enterprise or simply learning how to redact a document, our mission is simple: remove friction and empower progress. With always-on support, intuitive learning tools, and a team that’s invested in your success, Nitro makes it easy to work smarter—no matter your size, industry, or experience level.
A complete suite of support options
Every team learns differently. That’s why Nitro provides multiple ways to access help, from self-serve resources to direct contact with our global support engineers.
Step-by-step user guides
Our downloadable user guides walk you through every Nitro product, including Nitro PDF Pro, Nitro Sign, and the Nitro Admin Portal. Designed for clarity and ease of use, these documents support everything from basic editing to more advanced tasks like OCR, form creation, and document automation.
They’re perfect for new users, onboarding teams, or anyone who prefers detailed written guidance.
Searchable knowledge base
Need a quick answer without downloading a full guide? The Nitro Knowledge Base offers hundreds of concise, searchable articles covering product features, best practices, and common troubleshooting steps. It’s regularly updated to reflect the latest software improvements and user questions.
This makes it easy to solve issues on your own schedule—no waiting, no tickets, just answers.
Visual learning with videos
For visual learners or teams with limited onboarding time, our growing video library offers fast, effective tutorials. Watch walkthroughs for Nitro PDF Pro and Nitro Sign features, including signing workflows, document security, form handling, and collaboration tools.
Video learning helps your team adopt key features faster and with more confidence.
Engage with the Nitro community
Our online community forum is a valuable space to connect with fellow users and Nitro product experts. Ask questions, share solutions, and explore creative ways to use Nitro tools. Many users discover time-saving tips and features they hadn’t explored before.
It’s a great complement to official resources, offering peer-driven insights in real time.
Instant help with the Nitro Knowledge Assistant
Embedded directly within Nitro’s website and applications, the Nitro Knowledge Assistant is your 24/7 AI-powered support companion. It’s trained across all Nitro products—Nitro PDF Pro (Windows, Mac, iOS), Nitro Sign, and the Nitro Admin Portal.
Users can ask natural-language questions like:
- “How do I combine multiple PDFs?”
- “Where do I manage my licenses?”
- “Can I set up a signing template?”
In response, the assistant delivers clear, actionable guidance—instantly. And because it continuously learns from real user interactions, it gets smarter and more helpful over time.
Always-on, human support when it matters most
Digital tools are great for day-to-day support. But when you need deeper troubleshooting or deployment guidance, real humans make all the difference. That’s why Nitro maintains a global team of experienced technical support professionals, ready to assist around the clock.
Enterprise-grade technical support
Our support engineers work closely with enterprise customers to ensure successful rollouts, resolve issues quickly, and implement advanced configurations. Customers benefit from expedited ticket routing and a hands-on approach to issue resolution—especially for critical use cases or time-sensitive needs.
24/7 global availability
Support shouldn’t stop at 5 p.m. Nitro offers 24/7 coverage from knowledgeable experts across time zones. Whether you're facing an issue at the start of your business day in Europe or late at night in North America, help is always available.
Proactive customer success
Support at Nitro isn’t just reactive. Our Customer Success team works proactively to ensure your software investment delivers value. Whether you’re onboarding new teams, rolling out advanced features, or optimizing license use, we offer tailored recommendations and best practices to help you achieve your goals.
Support that drives real business outcomes
Fast, effective support does more than solve problems—it drives performance. When users know how to navigate their tools and have confidence in the help available, they:
- Adopt features more quickly.
- Reduce dependency on internal IT.
- Achieve faster ROI from their software.
From admins configuring settings in the Nitro Admin Portal, to new users learning how to edit PDFs, Nitro’s support ensures a smoother experience and higher productivity across the board.
Your success, our commitment
At Nitro, we believe that empowering users through accessible, high-quality support is fundamental to delivering great software. Whether you prefer self-guided learning or need direct technical assistance, Nitro’s support infrastructure is built to help you succeed—today, and as your needs evolve.
From onboarding and training to optimization and troubleshooting, we’re with you every step of the way.
Need help right now?
Visit our Support Center, open the Nitro Knowledge Assistant, or reach out to our technical support team—we’re available 24/7 to ensure your work never slows down.
