Product Updates & Sunset Policy
Scope of Policy
The Product Updates & Sunset Policy ('the Policy') applies to the following products: Nitro Pro, Nitro Sign, Nitro Admin, and Nitro Analytics.
The following products are discontinued, no longer supported, and excluded from the scope of the Policy: Nitro Reader, Nitro PDF Express, PrimoPDF.
Product Updates means any combination of new features, enhancements, fixes, security patches, modifications and/or revisions that are released for Licensed Products, including corresponding Documentation.
Current Release means the first version number in the latest Product Update (eg Nitro Pro version 13.x).
Previous Release means the first version number immediately preceding the Current Release (eg Nitro Pro version 12.x)
Discontinued Release means all releases and versions other than the Current Release and Previous Release (eg Nitro Pro version 11.x and prior releases)
Basic Support means customers can use Nitro Support Center, which includes access to Nitro's Knowledge Base, community forum, user guides, how-to videos and more. Basic support does not include any email/ticket support.
Premium Support means customers receive Basic Support and email/ticket support, with prioritized first response time according to their purchased plan.
Nitro VIP Access (previously known as Software Assurance or SA) means customers are entitled to Premium Support and Product Updates during the term of their agreement. Nitro VIP Access is included with all subscription agreements.
Subscription License Agreement means a customer has purchased a subscription (non-perpetual) product license.
Product Updates & Sunset Policy ('The Policy')
Nitro will provide continuous Product Updates for the Current Release.
Nitro, at its discretion, may provide Product Updates to the Previous Release (eg to patch a security vulnerability), or may instead provide an update to the Current Release, until it becomes a Discontinued Release.
Nitro will not provide Premium Support nor Product Updates for Discontinued Releases.
Customers that purchase Nitro VIP Access or via Subscription License Agreement are entitled to Product Updates and Premium Support during the term of their agreement.
Customers that do not purchase Nitro VIP Access, Premium Support or via Subscription License Agreement receive Basic Support, and are not entitled to any Product Updates or Premium Support.
Transitioning Between Release Phases
When a new Product Update increments the first version number (eg Nitro Pro version 13.x):
- It becomes the Current Release;
- The existing Current Release becomes the Previous Release; and
- The Previous Release becomes a Discontinued Release.
Nitro's Rights Under the Policy
Nitro reserves the right to alter, append or repeal part or all of the Policy at any time.
Nitro reserves the right to make exceptions to the Policy on a case-by-case basis.
Current Product Status
|Nitro Pro 13||September 24, 2019||Current|
|Nitro Pro 12||June 12, 2018||Previous|
|Nitro Pro 11 and prior||November 23, 2016||Discontinued|
Nitro Sign, Nitro Admin and Nitro Analytics
These products are provided as cloud services available only via internet browser. As such, customers receive continuous Product Updates without the need to upgrade. The Current Release is the only version supported, and there is no Previous Release.