To keep the evaluation process on track, arm yourself with a clear understanding of how and why your users could benefit from a document solution. A compelling business case will simplify the buying cycle as you identify the right vendors and involve more people in the purchase decision.
Good software vendors will have service level agreements that outline commitments to response times, issue escalation, and issue resolution. Some will even give you the option of routing user support requests to your own IT helpdesk or directly to the vendor’s support experts.
When it comes to deployment, vendor flexibility is paramount. Look for a vendor that will work with your rollout plans. For example, can they help you get up and running ASAP if your turnaround time is tight? Or, will they be supportive of a long-tail approach if you’re planning on a phased rollout?
Certain vendors are notorious for their complicated and restrictive licensing, which can easily transform into a big problem. Seek out a partner with flexible licensing options that can adapt to the unique needs of your organization. They do exist, and they’ll save you time, frustration, and, likely, money.
Aggressive compliance audits by large software companies can involve everything from excessive penalty fees to costly contract restructuring. However, some vendors take the opposite approach and allow customers to consume licenses on an as-needed basis with regular true-ups. These partners are the ones to trust.
If user adoption is a key metric, the solution’s ease of use is one of the most important things to evaluate. An intuitive design will enable users to pick up the tool quickly and with less training, encouraging fast adoption and optimal usage across your base.
User training can be another burden for IT, so ask vendors to outline the types of resources that will be available to you and your users during onboarding. Some are far more comprehensive than others, which should help you hone your search.
If the vendor offers a free trial, take it as an opportunity to get a baseline understanding of features and functionality. If it seems like a fit, go a step further by inquiring about a managed team trial to ensure the solution meets the needs of various user groups in your organization.
While optimizing document productivity can provide significant value to your organization, choosing the right partner is the critical first step to success. More than 650,000 businesses, including over half of the Fortune 500, trust Nitro with their document productivity needs. You can too.