Zebra Technologies builds tracking technology and solutions that give companies unprecedented visibility into their businesses. Zebra’s extensive portfolio of solutions provides precise operational data about everything from products and physical assets to people, allowing business leaders to make better, more informed decisions, respond in real time, and, ultimately, help businesses understand how they work, and how they could work better.
# of Employees:
Zebra Technologies increased its workforce in 2014 when the company acquired Motorola Solutions' Enterprise business. With such explosive growth, business leaders sought to manage the change across employees and processes by merging the best aspects of each company. As a result, Zebra chose Nitro for its superior value and ease of use.
- Zebra Global Client Support Manager David Floss decided that users—and Zebra as a whole—would benefit more from Nitro's scalability, intuitive interface, and compelling value.
- With such a high number of knowledge workers who had not previously used Nitro, Floss focused on driving adoption of Nitro throughout the business—not only incentivizing other business units to switch to Nitro at no cost, but also implementing change management strategies that eased the transition and ensured user satisfaction.
We looked very hard at ways we could standardize on PDF productivity across the organization, and Nitro enabled us to equip users who previously wouldn't have access to these capabilities.
The Nitro Difference
To drive adoption and proliferation of Nitro, David and the Zebra team partnered closely with Nitro’s Customer Success and Support teams to craft effective user-facing communications.
Exceptional training resources
Zebra mitigated initial user pushback by fully leveraging Nitro’s educational materials—especially the customized training microsite, which included a helpdesk integration and site analytics. These features enabled David to see how many people were using the microsite and determine if additional promotion was needed.
Productivity from day one
Designed to mirror the Microsoft Office UI, Nitro’s intuitive interface diffused user resistance to change. Even first-time users were familiar with how to navigate Nitro, making it fast and easy for knowledge workers to complete their daily workflows.
Nitro’s change management experts helped Zebra achieve its unique goals throughout implementation—from accelerating user adoption through communication and training to standardizing on a secure, affordable document productivity solution.
Successful migration of users to Nitro
Effective communication, both with Nitro CS team and internal users
Nitro’s training materials helped limit resistance and drive adoption
David and team felt supported by Nitro from the start