As the country’s second-largest mobile-phone service provider, T-Mobile Austria delivers outstanding wireless experiences to more than four million customers. The organization’s T-Mobile and tele.ring brands address the communication needs of a wide range of customers—from individual smartphone users to 39 of Austria's top 100 companies.
Austrian Headquarters:
Vienna
# of Employees:
50,000
Industry:
Telecom
Customer Since:
2015
Driven by the goal to provide a better experience for its 1,300 Austrian employees, T-Mobile Austria was in need of an alternative solution to Adobe Acrobat®. After reviewing other products in the market, Contract and Licence Manager Franz Glashüttner chose Nitro for its modern technology, familiar interface, and proactive customer success support.
Before Nitro
- T-Mobile Austria needed a more powerful, streamlined solution to improve organization-wide productivity and replace its current estate of Adobe Acrobat.
- To ease change management challenges, Glashüttner sought a familiar, modern interface that would be easy for users to learn.
- T-Mobile's IT team needed a strategic partner to help fulfill its unique technical needs, making compliance a top priority before and during implementation.
Nitro is a very dynamic team with a high customer orientation, making it easy for us to work with them before, during, and after the implementation process.
The Nitro Difference
Short learning curve
Nitro's simple, modern interface reduced the learning curve for T-Mobile employees, resulting in increased productivity from day one.
One-on-one support
Rather than inundating T-Mobile Austria with a complex chain of command, Nitro provided a single point of contact for simple deployment and quick issue resolution.
Seamless rollout
“Nitro helped us very much in the configuration of the product, making it easy for us to deploy to our users,” says Glashüttner.
Nitro partnered closely with the T-Mobile Austria team to simplify change management, streamline deployment, and tailor implementation to the organization's unique technical environment.
Key Takeaways
1,000 employees equipped
Achieved compliance with unique technical needs
Improved productivity and user experience
Established personable partnership
