Nitro Helps Advance Digital Transformation at JLL Australia

“We needed to give everyone access to the necessary tools so that they can continue to embrace our digital strategy. Nitro is enabling us to move quickly in this space.”

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Continental and Nitro

Jones Lang LaSalle (JLL) is a Fortune 500 financial and professional services firm specializing in real estate and investment management. The company's global presence enables JLL Australia to provide a fully integrated delivery platform, a key differentiator benefiting its regional clientele. Learn more at

Australia Headquarters:


# of Employees:



Real Estate Services

Customer Since:


With digital transformation topping JLL Australia’s IT agenda, CIO Andrew Clowes set a strategic target to eradicate non-digital processes by 2020. To equip employees with digital tools, Clowes chose Nitro for its innovative roadmap, strong customer success offering, and proven ability to drive user productivity.

Before Nitro

  • Clowes and his IT team needed to implement tools and technologies to achieve the organization’s digital transformation targets.
  • Many document processes, like invoicing and AP workflows, were paper-based and manual, hindering aspects of the company’s digital agenda.
  • Only a fraction of JLL Australia employees had access to PDF editing tools, creating workflow bottlenecks and limiting the adoption of digital processes.

One of the key drivers behind our digital transformation is productivity.

Andrew Clowes,
CIO Australia and New Zealand at JLL Australia

The Nitro Difference

Ease and simplicity

“Administration of the product has been easy, deployment has been pain-free, and contract negotiations/licensing have been simple,” says Clowes.

Future-proof partnership

Nitro’s innovative roadmap resonated with JLL decisionmakers and reinforced Nitro as a key and strategic part of JLL’s ongoing digital agenda.

Unparalleled support

JLL Australia has achieved broad adoption and positive user feedback by leveraging Nitro’s Customer Success program.

In 2016, Clowes and his team rolled out Nitro to more than 2,000 users across Australia, a step that moves the organization closer to achieving their goal of eliminating non-digital processes by 2020.

Key Takeaways

checkbox 2,000 employees equipped

checkbox Improved productivity and efficiency

checkbox Advanced digital transformation agenda

checkbox High adoption rates and deeper feature use

Now that we have the right tool, we need to start to change the mindset—moving from printing out paper and writing on it, to digitally marking up documents, digitally signing documents and moving into a digital document ecosystem—Nitro does that for us and we are excited about the roadmap moving forward.

Andrew Clowes
CIO Australia and New Zealand at JLL Australia

Ready to work smarter with Nitro?