When you need to send critical documents out for signature, you need a reliable, easy-to-use and secure tool to help.
Without the right solution, getting digital signatures from customers, employees, and vendors can quickly become time-consuming, make you look unprofessional, and create a security nightmare.
Thankfully, there are a lot of eSignature tools that can help. Here, we compare two popular options: SignEasy and DocuSign. We evaluated both based on these criteria:
- Pricing and flexibility
- Features and functionality
- Customer support and success
- User satisfaction and reviews
When it was founded in 2003, DocuSign was among the first companies to pioneer the development of digital signatures. Both DocuSign and the eSignature industry have come a long way since then.
Today, DocuSign offers more than 350 pre-built integrations and a powerful API—and they’ve worked with more than a million customers and hundreds of millions of users across the globe. The company is a market leader for eSignatures and a default option for many considering an eSignature solution.
Despite that, DocuSign has many capable competitors these days, so it’s worth considering which eSignature can best meet your business’ needs.
SignEasy was founded as the first eSignature and document transaction platform built specifically for mobile. The first app went live on the Apple App Store in 2010 and the company continues to adapt SignEasy for new on-the-move mobile and tablet operating systems. The app was even featured on Apple’s iPadOS 15 landing page.
Since 2010, the company has worked with seven million users and 35,000 businesses across 180 different countries.
Today, SignEasy has the features and satisfied customers to make them a worthy alternative to DocuSign.
Alternative: Nitro Sign provides unlimited eSignature, robust enterprise grade features, and enterprise support - Take a look at our pricing page.
DocuSign offers three packages ranging from $10 – $40 per user per month, along with a custom enterprise option. SignEasy’s pricing is broken down in a similar way, with three main packages ranging from $8 – $25 per user per month and a custom enterprise package.
SignEasy’s monthly pricing is more affordable across the board, and the difference between the two tools only grows as you scale up.
Here’s what pricing for DocuSign eSignature plans looks like:
|Personal||Standard||Business Pro||Advanced Solutions|
And for SignEasy plans:
Alternative: Nitro Sign does not use envelope or transaction models to limit usage and deployment across your organization, we simply provide unlimited eSignatures across all our plans.
Both companies offer a ton of flexibility by breaking pricing down into four plans and by offering the option for enterprise customers to customize their own plan. They also each include the same usage on their two middle tiers, so specific features are the biggest reason to upgrade.
That said, SignEasy plans are both more affordable across the board and more generous in their usage allowances for eSignatures. The Pro and Business plans include unlimited signature requests, whereas DocuSign limits their Standard and Business Pro customers to 100 envelopes per user per year.
Each “envelope” can include as many documents and signature placements as you need, so DocuSign’s model works well for those who send large packets of documents at one time. But it’s easy to use up your allotment quickly if you don’t tend to send documents in bulk.
Once you use up your 100 yearly envelopes, you’ll need to buy more—on top of your regular monthly plan cost—to keep using DocuSign.
Alternative: Nitro Sign empowers businesses to transform the way they work, by eliminating expensive processes, streamline workflows and accelerate organization-wide productivity. See what Nitro customers are saying.
Both companies use per-user pricing models that mean you pay more as you deploy the tool across your business and add more users. That said, SignEasy is notably more scalable than DocuSign for a few reasons.
One, SignEasy’s eSignature product is less expensive at every tier, so you’ll pay less per user as you scale. Plus, SignEasy also includes unlimited eSignatures on their Pro and Business plans, so you’ll never have to buy additional envelopes or upgrade just to send more signature requests.
Alternative: Nitro Sign offers the most common eSignature workflows with an affordable, flexible, and secure eSignature solution. Learn more about our features here.
Both solutions offer the standard features you need and expect from an eSignature tool, including basic and advanced data fields, reminders, signer order and routing and document templates.
Here’s the full list of features both SignEasy and DocuSign provide:
- Extensive file type support
- Basic and advanced fields
- Reminders and notifications
- Signer order and routing
- Document templates
- Delivery and receipt acknowledgement
- Bulk sending
- In-person signatures
That said, SignEasy was designed to be lightweight and mobile-first—in reality, that means fewer features than a robust device-agnostic tool like DocuSign. In addition to the list above, DocuSign also supports:
- Document and field mark-up
- Attachments and supplemental documents
- Auto Navigate
- Draft watermark
- Smart Sections
- Conditional routing
- Document visibility controls
- Correct sent documents
- Self-service web forms
- Bulk recipients
- Real-time updates through API
- PDF form conversion
- Data validation
- Automatic text tagging and placement
Alternative: Nitro Sign also meets standard requirements that lend legal validity to eSignatures, including additional privacy and security requirements such as AICPA, SOC2® Type 2, HIPAA, Privacy Shield and GDPR.
As with most eSignature tools, both SignEasy and DocuSign meet all the security and privacy requirements to create legally valid eSignatures. That includes requirements set forth by the U.S. E-SIGN Act. Here’s the full list of compliance certifications and privacy standards both solutions boast:
- ISO 27001
- SOC 1 and SOC 2
- PCI DSS
- CSA STAR Program
- 21 CFR Part 11 (coming soon to SignEasy)
According to SignEasy, the tool also complies with UETA and eIDAS in the E.U., plus the IRS.
DocuSign also supports additional industry-specific compliance requirements—like, HIPAA, SAFE-BioPharma, and FedRAMP—to their enterprise customers.
Customer support and success
Alternative: Nitro has been supporting some of the world’s most innovative organizations since 2005, take a look at how Nitro ensures successful implementation, adoption and on-going support.
When it comes to support and success, DocuSign offers customers a wealth of resources. They’ve invested heavily in self-service support options including a support community, downloadable resources, release notes, a knowledge market and DocuSign University.
DocuSign provides automated live chat support to all customers, too. Beyond that, the company enables any customer to purchase a paid support plan (in addition to the regular monthly subscription) that provides access to additional support channels, escalations and faster response times. The highest plan also includes a dedicated technical customer success manager.
SignEasy has also built valuable self-service resources including a library of video tutorials, help documentation and a knowledge base. All SignEasy customers can access email support. Pro customers can use email or chat support, while Business customers can choose from email, chat, or phone support and are assigned a dedicated account manager.
SignEasy offers just over a dozen integrations with some of the biggest cloud storage and communication apps like Slack, Google Drive, Dropbox and Outlook. SignEasy does also connect with Zapier—an integration available to all Pro and Business customers—which opens up connections with thousands of other tools.
Alternative: Nitro works with leading technology innovators to bring enhanced flexibility and unlimited performance, see our growing list of integrations here.
DocuSign is the undisputed market leader when it comes to integrations. The eSignature tool offers pre-built connections with more than 350 different apps, including popular business, productivity, communication, and document storage tools like:
User satisfaction and reviews
Alternative: Nitro has been supporting some of the world’s most innovative organizations since 2005, take a look at what our customers are saying.
Based on third-party review websites like G2, Gartner, and Capterra, it’s clear: both DocuSign and SignEasy have a lot of happy customers. SignEasy has a slight advantage in overall rating with a 4.7 out of 5 based on 524 reviews on G2. DocuSign is close behind with a 4.5 rating based on just under 1,800 reviews.
Here’s what customers have to say about SignEasy:
"SignEasy is so easy to use!. I have a mix of clients, and with clients who are not so IT savvy, they have no problem signing documents using SignEasy. It's also the more affordable option on the market but does everything I need for the price."
"Overall, using this software is a very convenient way to get papers signed. It is easy to understand and performs as you would expect. I recommend it wholeheartedly. The software is very intuitive and easy to use. It makes life in the office more convenient and wastes no time. It is also quite affordable."
And here’s what DocuSign customers say:
"I like the ease of use of DocuSign. Very user-friendly. Upload your documents and send them off. I use DocuSign to send our employees in the field documents, and they can sign them right from their phone in minutes. I love using it and they do too!"
"This is one of the best solutions I have implemented. End user feedback has been very positive and the productivity improvements we have achieved have been amazing. For senders they were able to intuitively pick up the basics and for more complex needs were able to leverage the extensive support material and training to help them get up and running."
SignEasy vs. DocuSign: which tool is right for you?
Ultimately, which tool is best for you depends on your unique business situation and needs. That said, here are our conclusions based on the evaluation above:
- SignEasy is a great online signature tool for businesses that send individual documents and need the flexibility to eSign on-the-go.
- DocuSign is an industry leading tool best suited for businesses sending documents in bulk.
Nitro Sign®: a great alternative
If you aren’t sold on either of the options above, we recommend checking out Nitro Sign.
With Nitro, you get the robust, enterprise-grade features of a tool like DocuSign and access to a full document handling productivity platform—all for a lower monthly cost than SignEasy.
Nitro Sign includes unlimited eSignature requests on all plans allowing you to sign without limits and our world-class customer success organization is at the ready to help make deployment fast and easy.
And see how we stack up against DocuSign:
To learn more about Nitro Sign, schedule a personalized demo now.