Today, more and more businesses are moving online—outdated processes and paperwork are changing. Remote work has sped up this process, but it’s been in motion for a long time.
That means every business needs a technology stack that enables them to conduct vital business processes entirely online, including a solution that makes it quick, easy and affordable to send and eSign documents digitally.
Choosing the wrong eSignature solution can slow your team down. That’s why we sat down and compared two popular options for you: RightSignature and DocuSign.
Our evaluation focused on these seven key criteria:
- Pricing and flexibility
- Features and functionality
- Customer support and success
- User satisfaction and reviews
DocuSign was founded in 2003 as one of the first eSignature solutions on the market. At the time, most documents were still signed in person, but a rapidly digitizing business world was ready for change.
The company helped to pioneer that change.
Today, the eSignature platform offers more than 350 pre-built integrations with popular business software and a powerful API to ensure DocuSign can fit into any workflow. Over the last 18 years, they’ve worked with more than a million customers—and hundreds of millions of users—in over 180 countries.
They’re considered by most to be the market leader, but several competing eSignature tools have launched since 2003—and many are capable alternatives to DocuSign. That’s why it’s worth the time and effort to consider which solution is really best for your needs.
RightSignature is one of those capable competitors. The company was founded back in 2009 before being acquired by Citrix Systems in 2014. Like many software solutions, it was built based on the founders’ own need for a quick and easy-to-use eSignature tool.
Today, the solution includes more than a dozen native integrations with document storage, CRM and other popular business tools, along with a robust API.
Between capable features, competitive pricing and high user satisfaction ratings, RightSignature is a robust alternative to DocuSign—one well worth considering for your eSignature needs.
Alternative: Nitro Sign provides unlimited eSignature, robust enterprise grade features, and enterprise support - Take a look at our pricing page.
DocuSign offers four different pricing plans: Personal, Standard, Business Pro and a custom Advanced Solutions option for enterprises. RightSignature only offers two official packages: Standard and Advanced.
On the low end, the monthly cost for DocuSign’s entry level Personal plan is a bit below RightSignature’s Standard plan, but the difference is small ($2/month).
As you scale, DocuSign’s pricing increases faster, with both Standard and Business Pro packages priced per user per month. By the time you upgrade to Business Pro, the monthly cost is well above RightSignature’s Advanced plan (which includes up to 3 users for $60 per month).
Here’s a breakdown of DocuSign pricing and packages, spread across four plans:
|Personal||Standard||Business Pro||Advanced Solutions|
And here’s what RightSignature plans look like:
Alternative: Nitro Sign does not use envelope or transaction models to limit usage and deployment across your organization, we simply provide unlimited eSignatures across all our plans.
DocuSign’s packages are more flexible because there are four of them, and they enable users to scale more gradually as they develop the need for additional features. You can also add up to five users before upgrading to a custom plan, versus RightSignature’s three.
Notably, both solutions limit all their non-enterprise plans by usage. DocuSign’s personal plan includes up to five envelopes per month (more on how “envelopes” work in a minute), and the Standard and Business Pro plans include 100 envelopes per user per year.
RightSignature’s allowances are more generous—all accounts include 100 documents per user per month. Plus, usage isn’t limited by user. So if your account has five users, your team can send up to 500 documents per month (individual users aren’t capped at 100 documents per month).
That said, while we can’t speak to how pricing works at the enterprise level, both companies will work directly with larger companies to develop a custom plan based on their specific user, eSignature and feature needs.
Alternative: Nitro Sign empowers businesses to transform the way they work, by eliminating expensive processes, streamline workflows and accelerate organization-wide productivity. See what Nitro customers are saying.
Both RightSignature and DocuSign use consumption-based, per-user pricing models. That can make it hard (or at least expensive) to deploy either eSigning solution organization-wide.
Given that, RightSignature is the more scalable option in our view—thanks to more flexible and generous signing allowances.
As we mentioned above, DocuSign Standard and Business Pro users are limited to 100 envelopes per user per year. An envelope can include however many documents and signature placements as you need, so it’s a great model for businesses that send documents in bulk.
If that’s not you, it’s easy to blow through the envelope allowance pretty quickly if you send one document at a time. Once you go over the annual allotment, you’ll need to buy more envelopes at an additional cost (on top of your monthly subscription) to keep using the tool.
With RightSignature, limits are based on individual documents (instead of envelopes), but the allowances are higher: 100 monthly documents per user. If you have 5 licenses, you can send 500 documents, regardless of whether one person sends most of them or everyone sends exactly 100.
Alternative: Nitro Sign offers the most common eSignature workflows with an affordable, flexible, and secure eSignature solution. Learn more about our features here.
DocuSign and RightSignature both offer the basic eSignature features you need and expect, including reminders and notifications, document templates, signer order and routing and automatic text tagging and placement.
Here’s the full list of features offered by both solutions:
- Extensive file type support
- Basic fields
- Signer attachments
- Reminders and notifications
- Document templates
- Self-service web forms
- Bulk recipients
- Data validation
- Signer order and routing
- Automatic text tagging and placement
- Custom branding
Notably, RightSignature’s lowest plan (Standard) doesn’t include some basic features like templates, attachments and custom branding.
On top of that, DocuSign offers a ton of additional features—designed to streamline the document and signing workflow—that RightSignature doesn’t. Here are some of the big ones:
- Delivery and receipt acknowledgement
- Conditional routing
- Document visibility controls
- Correct sent documents
- Document and field mark-up
- Supplemental documents
- Auto navigate
- Draft watermark
- Smart sections
- Advanced business fields
- Responsive signing
- Real-time updates through API
- PDF form conversion
Users can get access to a few of these features by using RightSignature along with other Citrix software like ShareFile and Podio, but they aren’t available directly through the eSignature tool.
Alternative: Nitro Sign also meets standard requirements that lend legal validity to eSignatures, including additional privacy and security requirements such as AICPA, SOC2® Type 2, HIPAA, Privacy Shield and GDPR.
An eSignature tool is only as good as its legal validity, and both these tools deliver on that front. DocuSign and RightSignature meet all the requirements to make their eSignatures legally binding and comply with the U.S. E-SIGN Act. RightSignature also complies with UETA requirements.
Beyond that, DocuSign meets additional certifications and compliance requirements like:
- ISO 27001
- SOC 1 and SOC 2
- PCI DSS
- CSA STAR Program
Plus, enterprise DocuSign customers can also access more industry-specific compliance requirements like HIPAA and FedRAMP.
RightSignature customers can set up their documents to comply with PCI DSS, SOC 2, and Title 21 CFR Part 11, but it requires adding an additional tool (ShareFile) to your stack.
Customer support and success
Alternative: Nitro has been supporting some of the world’s most innovative organizations since 2005, take a look at how Nitro ensures successful implementation, adoption and on-going support.
When it comes to support and customer success, both companies have made big investments in their self-service hubs. Customers of both can learn how to use the product and answer their own questions via:
- Documentation and release notes
- Knowledge bases
- Support communities and forums
Beyond self-service, RightSignature offers live chat support and a ticketing system that allows users to open and view support cases. DocuSign also offers live chat support, but it’s automated.
However, DocuSign wins in this category because of their support plans. Any customer—regardless of subscription tier—can buy their way to upgraded support.
Paid support plans include additional channels (like 24/7 live phone support) and faster response times. The top tier also includes a dedicated technical customer success manager.
Alternative: Nitro works with leading technology innovators to bring enhanced flexibility and unlimited performance, see our growing list of integrations here.
With RightSignature, users can connect with basic document storage tools (Google Drive, Dropbox, Box, Podio, and OneDrive) and a handful of other business apps.
DocuSign offers more integrations, of course, and a wider variety. Some of those include:
In addition to those pre-built integrations, both eSignature solutions also offer a robust API that enables connections with other tools, too.
User satisfaction and reviews
Alternative: Nitro has been supporting some of the world’s most successful organizations since 2005, take a look at what our customers are saying.
Both companies have made their fair share of customers happy. They’re actually tied according to G2’s ratings: both earn 4.5 out of 5 stars. DocuSign has the edge here based on the number of reviews their rating is based on—the company has nearly 1,800 reviews on G2 alone, where RightSignature has about 250.
Here’s what DocuSign customers say:
"I like how convenient and efficient Docusign makes it to complete processes that require signatures on documents from multiple parties. DocuSign allows for parties to review the document, sign, and return in minutes."
"DocuSign eSignature is a perfect tool for digital signature. I am using a couple of more products similar to this but this tool is more user friendly, more secure and has a lot of features as well."
And here’s what RightSignature customers think:
"East to set up and use. Our whole team uses RS with no issues at all. Basically plug and play, other than a few options, such as multi-signers, CC'ing individuals - but you learn this quickly."
"RightSignature is so easy to use and set up. Mobile signing is a great plus. We had looked into DocuSign and Adobe Sign, and found them to be very expensive. That was when we discovered we could do what we needed at a fraction of the price with RightSignature."
RightSignature vs. DocuSign: which tool is right for your business?
By now, you should have a sense of which eSignature solution may work better for you and your team. It all comes down to your unique needs for user accounts, eSignature usage, and other features. If not, here’s our bottom line evaluation:
- DocuSign is an industry leading tool that may be best suited for larger enterprise businesses sending documents in bulk.
- RightSignature is a great online signature tool for smaller businesses with high volume needs.
Nitro Sign®: a great alternative
Feel like neither DocuSign or RightSignature meet your needs? Check out Nitro Sign. With Nitro, you get more eSignatures for less money than both of the alternatives above.
Nitro Sign includes unlimited eSigning on all of our plans with pricing that starts at just $9.99 USD per user per month. Our platform includes the enterprise-grade features you need, and access to a platform that offers advanced PDF productivity capabilities.
To learn more about Nitro Sign, schedule your personalized demo now.
Or, start with a free trial today.