It’s critical for today’s businesses to implement an electronic signature (eSignature) solution that enables you to sign and send professional-looking digital documents. But with all the options out there, it’s hard to know which eSignature tool is right for your business.
To help, we evaluated two popular options—PandaDoc and DocuSign—based on these criteria:
- Pricing and flexibility
- Features and functionality
- Customer support and success
- User satisfaction and reviews
DocuSign was founded in 2003 as one of the first eSignature solutions to hit the market. Since then, they’ve pioneered the growth of electronic signatures, serving more than a million customers and hundreds of millions of users in over 180 countries.
Today, the product also includes additional features beyond just sending and signing documents, a powerful API and more than 350 native integrations with other business tools.
PandaDoc’s solution includes all-in-one document creation and eSignature features. The company’s goal is to streamline and automate the entire document process from creation to approval to eSignature.
Since the company’s founding in 2011, they’ve built out the eSignature tool and developed nearly 40 integrations with other popular apps. Today, PandaDoc serves more than 23,000 customers. Deloitte ranked them among the fastest growing companies in North America in 2019 and the company officially became a unicorn in 2021.
Alternative: Nitro Sign provides unlimited eSignature, robust enterprise grade features, and enterprise support - Take a look at our pricing page.
While PandaDoc offers a free plan that includes basic eSignature features, it’s pretty limited—you’ll need a paid plan to get the most out of the tool.
On the paid side, DocuSign’s Business Pro plan offers a lower monthly cost than PandaDoc’s Business plan.
Here’s the pricing breakdown for DocuSign:
And for PandaDoc:
Alternative: Nitro Sign does not use envelope or transaction models to limit usage and deployment across your organization, we simply provide unlimited eSignatures across all our plans.
While DocuSign offers generally lower pricing, PandaDoc’s pricing structure is actually more flexible, including unlimited eSigning and signature requests with every plan.
DocuSign’s plans are more limiting: The Personal plan includes five sent envelopes per month and the Standard and Business Pro plans include 100 envelopes per user per year.
Each envelope can include however many documents and signature placements you need, so DocuSign’s is a great model for users who send documents in bulk or for many signatures at once. But if you go over the envelope limit on your plan, you’ll incur additional costs (on top of your monthly plan) to buy more. For that reason, the DocuSign model isn’t great for a steady or irregular flow of documents.
Alternative: Nitro Sign empowers businesses to transform the way they work, by eliminating expensive processes, streamline workflows and accelerate organization-wide productivity. See what Nitro customers are saying.
PandaDoc offers a free tier and their customers don’t have to upgrade as usage increases—because they offer unlimited Signature Requests at every tier.
However, as you do scale up, PandaDoc’s plans become more expensive than DocuSign. Plus, DocuSign’s extensive integration library makes it easy to scale usage throughout your workflow.
Alternative: Nitro Sign offers the most common eSignature workflows with an affordable, flexible, and secure eSignature solution. Learn more about our features here.
Despite PandaDoc’s additional document creation functionality, DocuSign offers more extensive eSign features.
Both tools support most of the features you expect and need, including:
- Extensive file type support
- Basic fields
- Real-time updates through API
- Attachments and supplemental documents
- Data validation
- Reminders and notifications
- Signer order and routing
- Bulk recipients
- Delivery and receipt acknowledgement
- Conditional routing and logic
- Correct and modify sent documents
On top of those, DocuSign also offers additional features that PandaDoc doesn’t, including:
- Advanced business fields
- Document and field mark-up
- Auto Navigate
- Draft watermark
- Smart sections
- Document visibility controls
- Self-service web forms
- Text tagging and automatic placement
Alternative: Nitro Sign also meets standard requirements that lend legal validity to eSignatures, including additional privacy and security requirements such as AICPA, SOC2® Type 2, HIPAA, Privacy Shield and GDPR.
- ISO 27001
- SOC 1 and SOC 2-certified organization
- PCI DSS
- CSA STAR Program
Industry specific compliance is available on higher tier and enterprise plans. Both support HIPAA and FedRAMP requirements, and PandaDoc also supports FERPA and DoD CSM.
Customer support and success
Alternative: Nitro has been supporting some of the world’s most successful organizations since 2005, take a look at how Nitro ensures successful implementation, adoption and on-going support.
Customers of both tools can find in-depth self-service support resources, including customer communities, product updates and release notes and product learning resources. DocuSign University is a particularly robust and useful resource for users.
DocuSign also offers phone and (automated) live chat support to all users. Beyond that, customers can purchase a paid support plan separate from their eSign plan. These include additional and upgraded support resources like 24/7 live phone support, escalations and integration support.
Alternative: Nitro works with leading technology innovators to bring enhanced flexibility and unlimited performance, see our growing list of integrations here.
When it comes to integrations, DocuSign is leaps and bounds ahead of PandaDoc. While PandaDoc offers 36 popular CRM, payments and productivity integrations, DocuSign offers almost 10x that many. Both tools work with:
User satisfaction and reviews
Alternative: Nitro has been supporting some of the world’s most innovative organizations since 2005, take a look at what our customers are saying.
Customers of both companies report high satisfaction with both product and service. According to ratings and reviews on G2, PandaDoc beats DocuSign with a 4.7 out of 5 rating (based on 1,181) reviews versus 4.5 for DocuSign (based on 1,788 reviews).
Have a look at what PandaDoc customers are saying:
"Once your templates are set-up Pandadoc really speeds up the contracting process, and as an added bonus integrates well with CRM systems like Hubspot."
"I love how easy it is to create templates and interact with the platform. Anytime I get stuck, the support that's available is awesome. I've never waited more than a few minutes to get the answer and support I need via Live Chat. It's a tool I recommend and implement for a lot of my clients. Given how easy it is to use, it's just as easy to teach and train my clients to use it on their own."
And here’s what DocuSign users have to say:
"DocuSign helps us feel secure knowing that our contracts are stored on a secured platform. The interface on the recipient's end is intuitive, and contracts are generally quick and easy to complete. We appreciate having the ability to check the status of an application and, once complete, always have access to the completed contract and supplementary documents."
"End user feedback has been very positive and the productivity improvements we have achieved have been amazing. Signers found it so easy to use we did not need to do any training and have received positive feedback on the overall experience. For senders they were able to intuitively pick up the basics and for more complex needs were able to leverage the extensive support material and training to help them get up and running."
PandaDoc vs. DocuSign: which tool is right for your business?
Which eSignature tool is right for you depends largely on your unique business needs—but here’s our evaluation based on everything we covered above:
- DocuSign is an industry leading tool best suited for companies looking for robust eSign features.
- PandaDoc is a great option for companies that need a full document automation solution.
Nitro Sign®: a great alternative
With Nitro, you get the best of both worlds: all the document and productivity features of PandaDoc, plus the affordability and scalability of DocuSign. Nitro Sign includes unlimited eSigning on all plans and a platform packed with enterprise-ready features ready for easy and fast deployment.
To learn more about Nitro Sign, schedule a personalized demo now.