Comparison Hub

DocHub vs. DocuSign: Choosing the Right eSignature Solution Based on Your Business Needs

Real estate transactions, medical paperwork, sales agreements… more and more business paperwork and documents make the switch to digital every day. Remote work and the COVID-19 pandemic accelerated this process, but it’s been a long time coming.

That’s great for businesses. Electronic signatures are faster and more convenient—but only if you choose the right solution to handle your eSignatures. Choosing the wrong tool could mean you spend more than you need to, your team doesn’t adopt the solution, or—worst case—your business documents aren’t secure.

In other words: there’s a lot at stake when you select an eSignature tool. To help ensure you choose the right solution for your business’ needs, we compared two popular options: DocHub and DocuSign.

We based our evaluation on these key factors:

  • Pricing and flexibility
  • Scalability
  • Features and functionality
  • Security
  • Customer support and success
  • Integrations
  • User satisfaction and reviews

Introducing DocuSign

DocuSign was founded in 2003, at a time when most critical documents were signed in person. Businesses were just beginning to really digitize paperwork and the company was one of the first eSignature solutions to hit the market. Over the next several years, DocuSign played a big role in growing the eSignature market.

Since then, DocuSign has worked with over a million customers across more than 180 countries—not to mention hundreds of millions of users.

Today, the platform includes more than 350 integrations that run the gamut of popular business software. They also offer a robust API, so customers can seamlessly weave the product into any document workflow.

DocuSign is still looked at as a leader in the eSignature market today—but there are plenty of worthwhile alternatives businesses should consider.

Introducing DocHub

DocHub launched much later in 2014 as part of parent company Macroplant. The company has grown rapidly since then, quickly becoming a capable competitor to DocuSign. Headquartered in Boston, MA, the company boasts millions of monthly active users and more than 2.5 billion digital documents served.

Today, the platform includes a handful of integrations with popular document storage tools and Google’s suite, and it serves as an affordable alternative to many other, more established eSignature tools.

Pricing

Winner: DocHub

Alternative: Nitro Sign provides unlimited eSignature, robust enterprise grade features, and enterprise support - Take a look at our pricing page. 

DocuSign’s pricing model is broken down into four plans: Personal, Standard, Business Pro and Advanced Solutions (a custom, enterprise plan).

DocHub offers only two plans. The first is a free plan with limited usage. The paid plan costs $4.99 per user per month for unlimited documents, eSignature requests and simultaneous signers, plus premium tools.

Even on the paid plan, DocHub pricing is markedly lower than DocuSign’s and even includes unlimited usage whereas DocuSign doesn’t (we’ll talk more about DocuSign’s consumption-based model in a minute).

DocuSign pricing

Here’s a breakdown of the four packages DocuSign offers:

PersonalStandardBusiness ProAdvanced Solutions
$10/mo$25/user/mo$40/user/moContact DocuSign

DocHub pricing

And here’s the breakdown for DocHub pricing:

FreePro
$0$4.99/user/mo

Price flexibility

Winner: DocHub

Alternative: Nitro Sign does not use envelope or transaction models to limit usage and deployment across your organization, we simply provide unlimited eSignatures across all our plans.

DocuSign pricing is based primarily on consumption and features. The Personal plan includes up to five envelopes per month while the Standard and Business Pro plans include 100 sent envelopes per user per year.

Each envelope can include as many documents and eSignature placements as you need—so it’s a great model for companies that send documents out for signature in bulk. If that’s not you, you may find yourself using up the envelope allotment pretty quickly.

So, while DocuSign offers a degree of flexibility thanks to the four different plans and custom enterprise option, customers on the three lowest plans—Personal, Standard and Business Pro—may be forced to buy additional envelopes (on top of the cost of your monthly subscription).

DocHub, on the other hand, includes unlimited documents, eSignatures, and sign requests on the paid plan. That makes it a much more flexible option for companies with substantial documents to send.

Scalability

Winner: DocHub

Alternative: Nitro Sign empowers businesses to transform the way they work, by eliminating expensive processes, streamline workflows and accelerate organization-wide productivity. See what Nitro customers are saying.

DocuSign’s four plans make it easy to scale costs as your needs for additional features grow. But the consumption-based envelope restrictions we mentioned above make it hard to deploy DocuSign organization-wide.

To do that, you may have to upgrade to the Advanced Solutions plan and pay for customized usage limits and other features you may or may not need (like single sign-on and industry-specific compliance modules).

DocHub’s unlimited sign requests make it easy to adopt the tool throughout your organization without having to pay more as your usage goes up, making it eminently more scalable. Plus, even the Pro plan is less than half the price of DocuSign’s limited Personal plan.

That said, it’s unclear how well DocHub can support enterprise companies given the limited number of integrations and features and lack of a custom enterprise tier.

Features

Winner: DocuSign

Alternative: Nitro Sign offers the most common eSignature workflows with an affordable, flexible, and secure eSignature solution. Learn more about our features here. 

Both DocuSign and DocHub offer basic eSignature features like document templates, basic fields, reminders and notifications and signer order and routing controls. Features like document flattening and rasterization and the addition of a drop-down box field—what DocHub calls “premium tools”—are only available on the paid Pro plan.

Here are the features that both tools include:

  • Basic file type support
  • Basic fields
  • Signer attachments
  • Reminders and notifications
  • Templates
  • Bulk recipients (coming soon to DocHub)
  • Data validation
  • Signer order and routing
  • Comments
  • Self-service web forms

Beyond the basics, DocuSign offers many more (and more advanced) features that DocHub doesn’t. These features go a long way in streamlining the signing workflow—that’s why DocuSign wins this category by a longshot.

Here’s the full list of additional features supported by DocuSign:

  • Extensive file type support
  • Delivery and receipt acknowledgement
  • Conditional routing
  • Document visibility controls
  • Correct sent documents
  • Document and field mark-up 
  • Supplemental documents 
  • Auto navigate 
  • Comments 
  • Draft watermark
  • Smart sections 
  • Advanced business fields
  • Responsive signing
  • Real-time updates through API
  • PDF form conversion
  • Advanced signer routing
  • Automatic text tagging and placement
  • Workspaces
  • Payments

That said, DocHub does offer basic PDF editing functionality that isn’t available with DocuSign.

Security

Winner: DocuSign

Alternative: Nitro Sign also meets standard requirements that lend legal validity to eSignatures, including additional privacy and security requirements such as AICPA, SOC2® Type 2, HIPAA, Privacy Shield and GDPR.

Both DocuSign and DocHub comply with the U.S. E-SIGN Act, lending their signatures with validity and making them legally binding. On the security and privacy side, both eSignature tools also comply with:

  • PCI DSS
  • GDPR

DocHub stores data using Amazon Web Services (AWS) and does not host or store any customer data in the EU. The tool is also CCPA and UETA compliant.

DocuSign supports a number of other compliance certifications, including:

  • ISO 27001
  • SOC 1 and SOC 2
  • CSA STAR Program
  • APEC PRP certification

Beyond that, enterprise DocuSign customers can access additional support for industry-specific compliance requirements like HIPAA and FedRAMP.

DocHub notes that compliance with SOC 2, NIST, FERPA, ISO 27000 and HIPAA is forthcoming, it isn’t available as of late 2021—so DocuSign wins on security for now.

Customer support and success

Winner: DocuSign

Alternative: Nitro has been supporting some of the world’s most innovative organizations since 2005, take a look at how Nitro ensures successful implementation, adoption and on-going support.

DocuSign offers a more robust and varied customer support operation than DocHub.

All DocuSign customers have access to in-depth self-service support resources to enable them to learn about the product and find answers to questions. Self-service resources available in DocuSign include:

  • Support community and forum
  • Downloadable resources
  • Release notes and documentation
  • DocuSign University
  • Knowledge base

In addition to self support, DocuSign offers automated live chat to all customers.

Beyond that, any DocuSign customer can purchase an optional paid support plan (on top of the regular monthly subscription) that opens up additional support channels and upgraded response times. Support plans offer access to things like 24/7 live phone support, global emergency support, integration support, a dedicated technical customer success manager and response times as quick as two hours.

DocHub offers a self-serve knowledge base and the option for customers to submit a support request online. Customers can also report bugs and request new features within the product through the DocHub help center.

Integrations

Winner: DocuSign

Alternative: Nitro works with leading technology innovators to bring enhanced flexibility and unlimited performance, see our growing list of integrations here. 

DocuSign connects with over 350 business tools via pre-built integrations. Some notable integrations available with DocuSign include:

  • Salesforce
  • Microsoft
  • Monday.com
  • Zapier
  • HubSpot
  • Google
  • Slack
  • Dropbox

Beyond pre-built integrations, DocuSign also supports a powerful API that opens up connections with any number of additional software you may use.

DocHub, on the other hand, doesn’t officially list any integrations on their website, but we know the tool works with popular cloud storage providers like Google Drive, Dropbox, OneDrive and Box. They also support a handful of other Google-centric integrations with tools like Gmail and Google Chrome.

Customers have requested DocHub develop integrations with Zapier—which would open up connections with thousands of other apps—and Zoho Docs in addition to adding an API. While it’s possible DocHub will add these options in the near future, DocuSign runs away with this category today.

User satisfaction and reviews

Winner: DocuSign

Alternative: Nitro has been supporting some of the world’s most successful organizations since 2005, take a look at what our customers are saying.

Both companies score high marks from their customers. According to ratings on G2, they’re actually tied with 4.5 out of 5 stars.

We give this category to DocuSign because of the sheer number of happy reviewers behind that rating. DocuSign has nearly 1,800 reviews on G2, whereas DocHub’s rating is based on only 37 reviews.

DocHub-vs-DocuSign.png

Here’s a sneak peek at what DocuSign customers have to say about the product:

"I love the function that allows the sender to keep track of when the document is opened and looked at by people. I also like that it's in real-time; you can get a contract sent and returned in minutes, literally. And you can give it to various individuals, and within minutes you can all get multiple signatures."

(source: G2)

"Overall, I've been very happy with using DocuSign e-signature. I use it at least 2-3 times a day as I have to get multiple vendors to sign off on purchases. DocuSign offers a neat paperless way of getting contracts signed and stored. Searching contracts is also easy. I also like the fact that we can store pre-built templates and deploy them rapidly. The ability to send document packets to multiple people to sign is the feature I love the best."

(source: Gartner)

And here’s what DocHub customers report:

"If your processes are deeply integrated with the document handling of Google Drive and Google Docs, this is the easy way to add PDF editing functionality to your toolset. It makes it easy to annotate and sign PDFs. You only need to turn it on from the marketplace. You can choose individual installs or enable it for the whole organization."

(source: Capterra)

"I love that DocHub is incredibly affordable and customizable. It truly does everything I need it to do, without a large price tag like some of its more well known competitors. I am able to send secure documents directly to my clients emails and view in real time when they are viewing and making alterations to a document."

(source: G2)

DocHub vs. DocuSign: which tool is right for you?

While DocuSign and DocHub both offer the most basic eSignature features, there are some clear differences between the two tools. Hopefully, by now, you have a good sense of which alternative may work best for your business needs and budget.

If you’re still unsure, here are our high-level conclusions:

  • DocuSign is an industry leading tool best suited for large enterprises and businesses that send documents in bulk.
  • DocHub is a great online signature tool for smaller businesses looking for basic eSignature features combined with PDF editing.

Nitro Sign®: a great alternative

If, after reading the comparison above, it doesn’t seem like either DocuSign or DocHub is the right fit for your business, we highly recommend you look into Nitro Sign.

Nitro Sign brings you the best of both worlds: the PDF editing features and unlimited eSigning of DocHub with the robust, enterprise-grade eSignature features of DocuSign.

You get access to our world-class customer success organization who are here to help you get the most out of Nitro with easy, fast deployment and ongoing support. Plus, starting at just $9.99 per month to eSign without limits, our pricing plans are more affordable than DocuSign.

Take a look at how Nitro Sign compares with DocuSign:

NitroSign-vs-DocuSign-Comparison.jpg

You can learn more about Nitro Sign by scheduling a personalized demo.

Or, jump right in and start your free trial now.

Tags
DocHub DocuSign eSign

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