The acquisition of Smart Documents by Contraste Europe - FAQ
As communicated, Smart Documents has been acquired by Contraste Europe, a leading IT services company. As of 21/09, Contraste Europe has become the proud owner of Smart Documents. Rest assured, Contraste Europe will be taking over all aspects of Smart Documents, ensuring a seamless transition. Your service and support will continue without interruption. We´ve listed the frequently asked questions for you. However, should you have any other questions around this topic, please send an email to We´ll be happy to help!
    • Nitro decided to sell Smart Documents to Contraste Europe, to allow Nitro to focus on its core business (PDF, e-Sign and Identity) while ensuring that current and new Smart Documents customers receive the attention and expertise they deserve.

      Contraste Europe has a dedicated team of experts ready to answer questions and help with problems and develop new features that meet the needs of customers.
      Contraste Europe will take full responsibility for the support and further development of the product.

      We are confident that this transfer of product support will lead to a better customer experience and more opportunities for growth and innovation related to Smart Documents.

    • Contraste Europe is a renowned and growing IT services company with an international presence. They are a major player specializing in the digital transformation of enterprises while optimizing their operational processes.

      With 29 years of existence, Contraste Europe’s main focus is designing, developing, integrating and managing complex ICT applications and infrastructures.

      Passionate about digital technologies, the experts commit to assist midmarket and large enterprises in their business transformation. They work closely with your teams, fully involved to contribute to improve your competitive positioning and your operational efficiency.

      They have always been a trusted partner of Nitro and are well known with the solution of Smart Documents as they have supported the services team in the background for any needed expertise on templates and installations.

    • Depending on our current agreement, it will be transitioned to Contraste Europe or a new agreement will be signed with Contraste Europe.

      Of course, we will guide you in this process as our main aim is to ensure business continuity for our clients.

    • Depending on our current agreement, it will be transitioned to Contraste Europe or a new agreement will be signed with Contraste Europe.

      As for the financial agreement, this depends on the current contractual agreement, but for the duration of the contract between you and Nitro, there will be no impact on the financial agreement.

    • You can continue using the solution as you know it today. There will probably be an update in the URL of the environments, the same goes for the integration part. The services team will inform you accordingly as soon as we schedule the move together.

    • As the solution is moved to another party, you can continue using Smart Documents as long as the solution is offered by Contraste Europe.

    • For our on-premise customers, this is limited to discussing the contractual aspects and support.

      For our cloud customers, this is both discussing the contractual aspects and support and planning around transferring the cloud environments from Nitro to Contraste Europe.

    • All data will be saved. Some updates will need to be made in the configurations or integrations, but we will inform you accordingly.

    • In the first phase no. As we decided to move Smart Documents to our partner Contraste Europe, we did this with the best intent as we trust in their expertise in optimizing the solution in the best way possible. That way you will be able to enjoy new and improved features in the future.

    • No, our Nitro Sign Premium (eSignatures) and Identity Hub will remain at Nitro.

    • We believe this will only improve the quality of the service and support.

    • This will be scheduled in the coming weeks and communicated to you accordingly.

    • You can cancel your subscription. However, the commitments made on the duration of the agreements will remain in effect until the end of the contract term.

    • Depending on the status of the contract transfer, the invoice will be sent from Connective/Nitro or Contraste Europe.

    • The request for assistance will be forwarded to Contraste Europe, as we won’t have access to the environments anymore.  

    • There will be a brief downtime when we transfer your Smart Documents data from the Nitro environment to Contraste Europe. At the same time, your integrations may need to be modified to connect to the new environment hosted by Contraste Europe. Together with Contraste Europe, Nitro will guide you to ensure that the impact will be minimal and at the most convenient times. 

Contact Us
For specific questions about the acquisition of Smart Documents please contact us and we'll be happy to help.