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Accounts Receivable Specialist

Toronto, Canada

About Us: 

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.
 
How We Work: 
 
Our mission is to help create, develop, and support an environment where great people come to do their best work. We believe there is a balance to strike between “work hard, play hard,” and we strive to improve in both areas every day. 
 
We put our customers, employees, and communities at the center of everything we do. It all comes back to our core values:    

  • Be Good - Nitronauts are good humans with big hearts that are respectful and supportive of each other. We celebrate individuality and diversity and strive to foster an environment where people can be themselves and do their best work.     
  • Performance First - We like to challenge ourselves. We’re passionate about exceeding expectations and stepping outside our comfort zones to get to the next level. It’s our ambition that pushes us to work hard and deliver strong results.   
  • No B.S. - This one is self-explanatory, but we’re all about transparency, honesty, and authenticity here. We don’t beat around the bush; we tell it like it is. 

The Role:

We are looking for a Collections Specialist to join our Global Finance Team!  You will be an integral part of our Order-to-Cash cycle, in collaboration with the accounting team and other departments. Additional responsibilities may come as the company and the role expand.

The ideal candidate will perform all duties in a timely manner with great attention to detail and be able to work well both independently and in a collaborative team environment.

What you'll be doing:

  • Own the accounts receivable collections process
  • Reach out to overdue customers via email and phone call
  • Liaison with our internal sales team to obtain direct or alternate customer contacts
  • Monitor AR inbox for customer inquires related to payments and invoices
  • Fill out customer intake forms or login portals
  • Guide customers through various payment methods: banking details, credit card portal, check  
  • Review sales orders and send invoices to customers as needed
  • Work closely with Revenue team and Deal Desk team to resolve billing errors
  • Prepare analysis related to collection activities and AR outstanding status
  • Investigate historical billing and payments discrepancies
  • Drive incremental process improvements and automation to improve efficiencies
  • Participate in the year-end audit as needed

What we're looking for:

  • 3+ years in collections or accounting experience
  • Experience with MS Office
  • Experience with NetSuite or comparable ERP system is a plus
  • Experience with Salesforce or comparable CRM system a plus
  • Strong attention to detail and ability to research discrepancies to solve problems
  • Proven ability for clear and effective written / verbal communication
  • Strong organization skills
  • Ability to work independently, maintain tight deadlines, solve problems proactively
  • Bachelor’s degree in Accounting or Finance

Why Nitro 
 
Our goal is to empower our Nitronauts—to make an impact, work better together, and believe any goal is attainable. We take pride in the perks and benefits provided to employees that make their day-to-day lives more enjoyable and secure. Along with our regular benefits and programs (including health, dental, vision, retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: 
 
Flex Time Off 
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. 
 
Flexible Forever  
We will offer a flexible work environment forever. This hybrid approach allows our team the flexibility to work remotely and have access to in-person time for collaboration sessions and team offsites. 
   
Nitro Resource Groups 
Nitro supports our diverse group of Nitronauts who come together to celebrate their passions, share their unique perspectives, experiences, and contributions to make Nitro a more inclusive place to work.  
 
Families @ Nitro 
We have the opportunity and responsibility to ensure the well-being of our employees, which includes offering support when and where it matters most. From generous leave to fertility benefits, Nitro supports team members who may be on or considering a path to parenthood, whatever that looks like. 
 
We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Nitro provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. 

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