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Business Systems Analyst

G&A | San Francisco, CA (or US Remote)

Who we are:

Nitro is an exciting, high-growth company in the rapidly evolving digital documents space. We put people at the center of everything we do, both our customers and our employees.

It comes back to one of our core values:
High Performance - We have a “performance first” orientation and ambitious plans for the company. This means ample opportunity for those who join us to make a big impact. Non-high performers need not apply.
Be Good - We hire people with big hearts and foster an environment where they can be themselves and do their best work. We celebrate individuality and diversity and provide our employees with the opportunities, the resources and the support they need to thrive and flourish.
No BS – this one is self-explanatory
Our value proposition is straightforward, tangible and easy to prove: We believe software technology should be easy to use, help make people better, and be accessible to any knowledge worker who wants to be more productive.
We are on a mission: we hire creative, intelligent, talented people; we build great products that delight our customers; and we are doing it in a rewarding way– a way that feels good and makes us proud to be part of Nitro.

What you'll do: 

  • Create and manage relationships with business stakeholders that drive customer satisfaction 
  • Define and document business processes, data maps, and partner with end users on requirements, functionality, and solutions. 
  • Specify system designs, data, workflow, and logical processes to meet organization objectives 
  • Demonstrate in-depth knowledge and understanding of Order to Cash cycle architecture, data flows, analyze requirements, develop technical design specifications, develop packages, APIs, extensions and custom reports 
  • Participate in all phases of software development life cycle, including discovery, analysis, requirements definition, solution design, configuration, code development, testing, deployment and support 
  • Provide technical assistance to end-users and/or technical staff regarding application, system and reporting issues 
  • Identify, troubleshoot, solve, and manage systems problems in a timely manner with minimal supervision 
  • Provide on-call and after-hours support as needed 

What we're looking for: 

  • Minimum 10+ years of experience working with financial related applications and working with internal customers to resolve and respond to financial system issues and inquiries
  • 4+ years of hands-on system administration, solution implementation and support experience of SaaS applications
  • 2-3 years of experience in Order to Cash Systems like Salesforce, Zuora, NetSuite/Oracle or other similar systems 
  • A desire to partner with our stakeholders and the initiative to drive problems to resolution 
  • A self-starter with great personal organization, written and verbal communication skills, and the ability to prioritize tasks in a collaborative, team working environment 
  • Bachelor's degree or equivalent in Computer Science,  

About Nitro: 

Nitro is a global document productivity company. We help organizations of all sizes eliminate paper, accelerate business processes, and drive digital transformation by providing PDF productivity and eSigning for all in a single, affordable solution. Founded in 2005 in Melbourne, Australia, Nitro helps increase efficiency for more than 10,000 businesses globally, including 65% of the 2019 Fortune 500. Nitro headquarters are in San Francisco, with offices in Dublin, London, and Melbourne. Accomplish more with documents and make work more productive at

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