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Renewals Account Executive

Sales | Dublin,Ireland

Who is Nitro?

Nitro Software is home to innovators, perfectionists and rebels. We are just beginning the next phase of our journey and see a tremendous opportunity to disrupt the way the world works with documents. So far, we have provided enterprise-grade solutions trusted by more than 650,000 leading businesses worldwide, including over half of the Fortune 500 .

People are centre of our universe, both customer & Nitronauts. All revolving around our core value of: “Be Good”. We hire people with big hearts who foster an environment where YOU! can do your best work.

We celebrate individuality & diversity providing you with the opportunities, resources & support needed to flourish. We have a “performance first” orientation & ambitious plans for global growth. Providing ample opportunities for both personal & career growth.

While our value proposition has a compelling story! (Software that saves the planet) We believe our technology should make people better & be accessible to anyone who wants to be productive. 

Our mission?

To pave the way for the next generation of smarter documents, from machine learning to natural language processing, and we want YOU to join us on this journey.  Post our recent IPO in December 2019, we are very excited for what the future holds for Nitro and its Nitronauts.

Join our team as a Renewals Account Executive and own sales revenue in our EMEA region.

Your Impact :

  • You will own, drive, and lead the renewals process in collaboration with the account executives (sales/customer success manager) to preserve and improve customer contracts and relationships
  • Proactively manage a portfolio of annual customer renewals ensuring on-time customer retention and high Euro over Euro renewal rates
  • Manage outbound communication to customers as well as leading renewal discussion negotiations
  • Strategize with the Account Executives on different renewal scenarios and upsell strategies
  • Work closely with Finance and Legal teams to ensure all contracts are accurate
  • Prepare proposals, including renewal rate calculations, and contract preparation
  • Track and manage all renewal activity in
  • Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions in line with company guidelines and policy
  • Respond to questions from customers and sales reps on any aspect of the renewal
  • Maintain and report an accurate forecast of renewals
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth


Basic Requirements

  • Self-Motivated individual who is keen to take ownership and thrive in a role which allows for full autonomy.
  • Fluent in English , and additional language, French would be highly advantageous. 
  • Experience in a SaaS renewals, account management, sales or equivalent customer facing role.
  • Strong time and process management skills, attention to detail ensuring nothing slips through the cracks
  • Comfort in a fast-paced, high-growth environment
  • Strong oral and written communication skills 
  • Integrity, ability to maintain confidentiality
  • Empathy and a creative, problem-solving mindset
  • Bachelor's degree or equivalent business experience

Preferred requirements:

  • Track record of over performing versus quarterly and annual quotas
  • Experience collaborating with legal/contract management teams to facilitate the contract review, revision and execution
  • Ability to acquire a thorough knowledge of our products and the value they provide to customers
  • Demonstrated discovery, negotiation and closing skills with a variety of customer verticals, including enterprise customers
  • Ability to acquire a thorough knowledge of our products and the value they provide to customers

About Nitro:

Nitro is changing the way the world works with documents. As the global leader in document productivity solutions, Nitro enables people to work smarter every day with their documents, on the desktop and in the cloud. From PDF creation, conversion, editing and reviewing capabilities, to cloud-enabled workflows for secure sharing, collaboration and electronic signatures, Nitro offers best-in-class solutions that every knowledge worker in an organization should use to improve productivity, document security and corporate sustainability.

Founded in 2005, Nitro’s enterprise-grade solutions are now trusted by more than 650,000 leading businesses worldwide, including over half of the Fortune 500. One of the fastest-growing private companies in the world, Nitro is also a multiple Inc. 500/5000, BRW Fast 100, Deloitte Technology Fast 50, and Software 500 award winner. Headquartered in San Francisco, Nitro also has offices in Dublin, Ireland and Melbourne, Australia.

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